Medical Credentialing Specialist

About Penbrothers Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our Client is a dynamic healthcare services organization committed to delivering high-quality medical solutions across Australia. We focus on supporting healthcare providers and patients through innovative services, reliable operations, and a people-first approach. As we continue to grow, we are looking for talented professionals who share our commitment to excellence and compliance. 

About the Role

As a Medical Credentialing Specialist, you will be responsible for managing the end-to-end compliance and documentation process to facilitate successful medical placements. This role requires rigorous attention to detail to ensure all practitioners meet the legal and regulatory requirements for practicing in Australia and New Zealand. You will act as a subject matter expert in medical compliance, providing an exceptional experience to ensure doctors and clients become loyal advocates through seamless onboarding.

What you'll do

• Compliance Management: Maintain, audit, and validate essential medical records, including work rights (VEVO), national criminal record checks, AHPRA/MCNZ registrations, and professional indemnity insurance.
• Doctor Portfolio Support: Manage a dedicated portfolio of healthcare professionals to ensure they are 100% market-ready and fully credentialed prior to their placement commencement.
• Credentialing Administration: Coordinate the collection and verification of primary source documents and manage the lifecycle of expiring credentials to ensure continuous compliance.
• Financial & Payroll Support: Validate and organize essential documentation required for doctor payments and reimbursements, ensuring all financial compliance markers are met.
• Process Improvement: Follow established business manuals while actively contributing to the Plan, Do, Check, Act cycle to refine credentialing workflows and organizational efficiency.
• Stakeholder Communication: Deliver high-touch service through proactive and professional communication with doctors, medical boards, and internal sales teams.

What You Bring

• Education & Experience: A tertiary qualification and previous experience in medical credentialing, healthcare administration, or a high-compliance commercial environment.
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• Technical Proficiency: Hands-on experience with Zipline (e-credentialing), Salesforce (CRM), and Bullhorn (ATS) is highly regarded, alongside proficiency in the Microsoft Office suite.
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• Soft Skills:
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• Precision: A genuine enjoyment of work that requires being exact, detail-oriented, and thorough.
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• Initiative: The ability to identify compliance gaps and act on them independently without constant supervision.
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• Pressure Tolerance: Comfort managing high volumes of documentation within strict deadlines and fast-paced recruitment cycles.
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• Diplomacy: The ability to communicate tactfully with medical professionals and regulatory bodies.

Our Hiring Process & AI Disclaimer: 

We use AI tools to streamline our application process—including an initial conversation with an AI Interviewer. All hiring decisions are made entirely by humans: our Talent Acquisition team guides your full candidate journey and makes all evaluation decisions.

You are welcome to use AI for CV refinement and research, but real-time AI assistance during interviews or skill assessments is strictly prohibited to ensure an authentic evaluation. 

Read our full AI Disclaimer to learn more.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies. 

·  Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience. 

·  Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

·  Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home. 

·  Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.