Merchandise Manager

Job Purpose

We are seeking an experienced and highly organized Merchandise Manager to support and strengthen the overall Merchandising function across COM7's retail business.

This role is responsible for managing merchandising processes, data, reporting, product information, and cross-functional coordination to ensure the Merchandising team can effectively manage product assortment, inventory, pricing, promotions, and product launches across COM7's retail channels.

The position will work closely with Buying, Merchandising, Commercial, Retail Operations, Supply Chain, Marketing, E-Commerce, Finance, and IT teams to ensure accurate information, smooth processes, and timely execution of merchandising activities.

Key Responsibilities

1. Merchandising Operations & Process Management

• Manage and improve end-to-end merchandising support processes to ensure efficient and accurate execution.
• Establish and maintain standardized processes, workflows, and working guidelines for merchandising activities.
• Coordinate product setup, product information, pricing, promotion, and other merchandising-related activities across relevant systems and channels.
• Monitor merchandising activities and ensure key tasks and deliverables are completed within agreed timelines.
• Identify process gaps and develop solutions to improve efficiency and reduce operational issues.

2. Product & Master Data Management

• Oversee product master data and ensure product information is accurate, complete, and up to date.
• Coordinate new product setup, product changes, product discontinuation, and product lifecycle updates.
• Ensure product information, pricing, product specifications, and commercial conditions are aligned across relevant systems and channels.
• Work with IT and related teams to resolve system or data issues impacting merchandising operations.

3. Merchandising Analysis & Reporting

• Develop and maintain merchandising reports and dashboards covering sales, stock, sell-through, inventory aging, product availability, and other key KPIs.
• Consolidate and analyze data to provide actionable insights to the Merchandising and Commercial teams.
• Monitor category and product performance and highlight key issues, risks, and opportunities.
• Support management with regular performance reports and ad-hoc analysis for business decision-making.

4. Inventory & Product Availability Support

• Work closely with Merchandising, Supply Chain, and Retail Operations teams to monitor product availability across stores and online channels.
• Identify slow-moving, aging, overstock, and out-of-stock situations and coordinate with relevant teams on corrective actions.
• Support inventory allocation and replenishment planning based on sales trends, product performance, and business requirements.
• Monitor new product launches to ensure product availability and readiness across channels.

5. Cross-functional Coordination

• Act as a key coordination point between Merchandising and relevant functions, including Supply Chain, Retail Operations, Marketing, E-Commerce, Finance, and IT.
• Facilitate communication and follow-up on merchandising-related issues and action items.
• Coordinate multiple stakeholders to ensure smooth and timely execution of merchandising initiatives.
• Support cross-functional projects related to product, pricing, inventory, and retail operations.

Qualifications

• Bachelor's degree or higher in Business Administration, Retail Management, Marketing, Supply Chain, Economics, or related fields.
• 5–8 years of experience in Merchandising, Retail Operations, Commercial, Business Analysis, Sales Operations, or related functions.
• Experience in Retail, Consumer Electronics, IT Products, E-Commerce, or Distribution business is highly preferred.
• Strong understanding of retail merchandising processes, product lifecycle, inventory management, and commercial operations.
• Strong analytical and problem-solving skills with the ability to interpret large volumes of data.
• Strong Excel skills; experience with Power BI,data merchandising systems, or other data analytics tools is an advantage.
• Strong project management and cross-functional coordination skills.
• Excellent communication and stakeholder management skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Proactive, hands-on, and results-oriented with strong process improvement mindset.