Job Summary
The Merchandise Operations Associate is responsible for managing product databases and supporting the end-to-end procurement process. This role focuses on administrative excellence—from issuing Purchase Orders (PO) to tracking pre-order production—ensuring that the Merchandising team can operate efficiently and customer promises are met on time.
Key Responsibilities
1. Database Maintenance & Systems Management
- Maintain and update the Master Product Database (SKU creation, descriptions, and pricing) to ensure data integrity across all systems.
- Ensure all product information is accurate and ready for the Merchandising team's strategic use.
2. Procurement & Work Order Administration
- Execute and issue Purchase Orders (PO) and Work Orders (WO) accurately based on the Merchandising plan.
- Coordinate with suppliers to confirm receipt of orders and clarify any technical specifications or delivery terms.
3. Pre-order Monitoring & Coordination
- Consolidate and track all Pre-order requests from retail stores.
- Act as the primary coordinator to follow up on production status with suppliers, ensuring timelines align with customer commitments.
- Alert the Merchandising team immediately regarding any delays or production bottlenecks.
4. Supply Chain & Shipment Tracking
- Monitor shipment schedules and track the status of incoming goods from suppliers to the warehouse.
- Assist in coordinating logistics documentation to ensure smooth product intake.
5. Issue Resolution & After-Sales Support
- Handle administrative tasks related to product claims, damages, or returns (After-sales cases).
- Prepare periodic reports on Pre-order fulfillment and after-sales issues to identify areas for process improvement.
Qualifications
- Bachelor's degree in business administration, Supply Chain, Economics, Statistics, or a related field.
- Fresh graduates are highly encouraged to apply.
- High attention to detail and accuracy when working with numbers and large datasets.
- Strong communication and interpersonal skills to coordinate effectively with suppliers and internal teams.
- Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables are a plus).
- Hands-on experience working with Bill of Materials (BOM), Work Orders (WO), and Purchase Orders (PO).
- A proactive problem-solver who can handle order issues, returns, and customer concerns efficiently.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
