Main purpose of the role: The role involves supporting and managing strategic projects to drive business growth and operational efficiency, with a focus on consumer quality. Key responsibilities include tracking RMA performance, conducting failure analysis, and developing RCI solutions. Manage E2E for benchmark activities.
Key accountabilities:
Strategic initiatives and projects
- Assist in supporting and managing strategic projects to drive business growth and operational efficiency.
- Help manage projects and initiatives related to consumer quality.
- Ensure timely and successful execution of projects.
Product Enhancement (RMA & RCI)
- Monitoring RMA performance and make proposal of products for RCI.
- Facilitate and coordinate with DCs for RMA parts and conduct failure analysis.
- Supporting to consolidate and analyse RMA data, feedback, and failure analysis to generate reports.
- Leading the development RCI solutions with local and global stakeholders.
- Ensure timely execution of RCI actions.
- Regularly update RCI activity status and plans.
Product Quality Communication
- Facilitate communication across cross functional stakeholders.
- Prepare and deliver presentations to senior management and stakeholders.
- Address product quality inquiries from commercial teams and provide product quality knowledge and training.
Benchmark activity
- Assist in developing a benchmark proposal, including budgets, sample types and quantities, testing plan, and timeline.
- Manage and procure benchmark samples for the study.
- Work closely with cross-functional teams to prepare a comprehensive benchmark report that includes learnings and findings.
Qualifications:
- Bachelor's degree or above in Engineering or Science fields.
- 1-2 years in customer quality, quality assurance or quality engineer.
- Experience in a manufacturing environment, preferably in the jewelry industry.
- Experience to lead project/activity with cross-functional team.
Personal Competencies:
- Organizational Skills: Strong ability to prioritize tasks and meet deadlines.
- Communication Skills: Excellent verbal and written communication, conveying information clearly and concisely.
- Data Analysis Proficiency: Skilled in using data analysis and reporting tools to interpret and present findings effectively.
- Attention to Detail: High accuracy in handling information and documentation.
- Statistical Knowledge: Basic understanding of statistics, data analysis, and problem-solving.
- Pressure Management: Ability to work under pressure and meet tight deadlines.
- Self-Motivation: Highly self-motivated, eager to work hard, and adaptable to change.
Computer Skills:
- Microsoft 365
- AI tools a plus.
- Data analysis tools
Language Skills: Excellent in English
