One Bangkok : Manager - Integrated Operations Control (Crisis Management)

Job Summary

Lead the development, implementation, and continuous improvement of the Resilience, Safety, Health & Environment (SHE), and Document Management Programs to strengthen operational excellence, business continuity, regulatory compliance, and organizational resilience across One Bangkok.

Job Description

Resilience Program

• Develop and implement the organizational resilience framework, governance, and Business Continuity Management (BCM) program.
• Establish emergency response, crisis management, recovery, and contingency plans.
• Conduct resilience risk assessments, coordinate emergency exercises, and drive continuous improvement through lessons learned and KPIs.
• Support crisis response and collaborate with internal and external stakeholders during major incidents.
  
  

Safety, Health & Environment (SHE)

• Develop and maintain SHE policies, procedures, and management systems in compliance with ISO 45001.
• Monitor SHE performance, conduct audits, manage incident investigations, and implement preventive actions.
• Promote safety culture through training, communication, risk assessments, and stakeholder engagement.
• Ensure SHE requirements are integrated into operational activities and events.
  
  

Document Management

• Develop and maintain document control processes covering creation, approval, revision, distribution, and retention.
• Ensure operational procedures, manuals, emergency plans, and technical documents are accurate, accessible, and compliant.
• Coordinate document reviews, manage revision control, support digital document management initiatives, and conduct periodic audits to ensure continuous improvement.
  
  

Key Qualification

• Bachelor's or Master's degree in any related field.
• 5-10 years experience in risk management, business continuity, crisis management, disaster recovery and managing multiple resiliency functions in any field of facility management.
• Strong understanding in real estate business with ability to apply this knowledge in crisis scenarios.
• Professional certifications in Certified Business Continuity Professional (CBCP), Certified in Risk and Information Systems Control (CRISC) will be advantage
  
  

Diversity brings us closer to the communities we serve

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.