Operations Excellence Assistant Manager

Role and Responsibilities

This role serves as a strategic and operational partner to the Operations Director. This hybrid role combines high-level executive administrative support with active project coordination. The ideal candidate will streamline daily operations, manage cross-functional projects from inception to completion, and act as a primary liaison between the Director and internal/external stakeholders to drive company initiatives forward.

Key Responsibilities:

Project Coordination & Management

• Project Tracking: Monitor and track the progress of operational projects, ensuring milestones, deadlines, and deliverables are met across various departments.
• Cross-Functional Liaison: Act as the central point of contact for project updates, facilitating collaboration between the Operations Director and department heads.
• Meeting Facilitation: Organize, attend, and facilitate project alignment meetings. Draft comprehensive action items and follow up with owners to ensure execution.
• Reporting & Dashboards: Gather operational data to create regular project status reports, KPIs dashboards, and executive summaries for leadership review.
• System Administration: Maintain and update the team's project management tools

Leadership & Operational Support

• Strategic Alignment: Participate in key leadership and operational meetings, translating discussions and decisions into clear, accountable actions and ensuring appropriate follow-through.
• Stakeholder Management: Act as a key coordination point between Operations Directors, site leaders, functional teams and other stakeholders to facilitate alignment and execution.
• Business Briefings: Prioritise and consolidate key information, conduct preliminary research, and prepare briefing materials and presentations to support effective decision-making.
• Governance & Workflow Architecture: Support the development and continuous improvement of operational workflows, governance routines and ways of working to improve team effectiveness and communication.
• Documentation & Discretion: Prepare presentations, reports and operational communications while handling sensitive business information with appropriate confidentiality and discretion.

Qualifications and Education Requirements

• Bachelor's degree in Engineering, Industrial Management, Quality Management, or a related field.
• Strong academic foundation in manufacturing, operations, or process improvement.
• 3–5+ years of experience in an Executive Assistant, Project Coordinator, or Operations Management role (preferably in a fast-paced environment).
• Exposure to continuous improvement initiatives, problem solving, or cross-functional projects.
• Strong analytical and problem-solving skills.
• Ability to interpret operational data and identify improvement opportunities.
• Understanding of manufacturing processes and operational workflows.
• Proficiency in Microsoft Excel, PowerPoint, data analysis tools and SAP.
• Knowledge of Lean, Six Sigma, IWS, or equivalent methodologies preferred.
• Fluent English (written and spoken).

Preferred Skills

• International Exposure
• Study abroad experience
• International project exposure
• Experience working with regional or global teams
• Experience supporting multiple sites or locations
• Project Methodologies: Foundational knowledge of frameworks like Agile, Scrum, or Waterfall.
• Stakeholder Management: The ability to influence, negotiate, and diplomatically follow up on deliverables with mid-to-senior level managers.
• Problem-Solving & Agility: A sharp technical or operational mindset to handle sudden shifts in project scope or timelines.