Operations Executive

About the role (Air Freight Operations & Customer Support)

We are an airfreight-specialised freight forwarding, warehousing and transport company. We are expanding our operations team in preparation for a new high-volume contract. You will own export documentation end-to-end, keep import shipments moving, and be the daily point of contact for our China-based customers.

This is a seat for someone who moves without being told how. Our operations are lean: you will be given the problem and the deadline, not a script.

What you'll do

• Prepare and execute export Air Waybills and all supporting shipping documentation, accurately and to deadline
• Monitor import shipments from booking to delivery - track status, arrange collection and delivery, chase carriers and agents, and close out exceptions
• Act as the day-to-day liaison for China-based customers: shipment updates, queries, documentation requirements and issue resolution
• Coordinate with carriers, ground handlers, hauliers, overseas agents and internal warehouse and transport teams
• Ensure shipment records and filings are complete and compliant with Singapore Customs and carrier requirements
• Identify recurring operational problems and fix them at the source, not one shipment at a time

What we're looking for

• Minimum of 2 years of relevant working experience - enough to run your own shipments without supervision on the fundamentals
• Experience in one of: freight forwarding, shipping lines, customs brokerage, trade finance, or another high-volume transactional documentation role where errors carried real cost
• Alternatively: a demonstrated track record of going from zero to competent in an unfamiliar domain, fast and under time pressure
• Evidence of self-direction - work you started, tools or systems you taught yourself, scope you grew because you saw the gap and filled it
• Accuracy under volume and time pressure, and the judgement to know which exception needs escalating now
• Strong technical and communication fundamentals for direct liaison with customers, carriers and agents

Strong advantages

• Dangerous Goods certification (IATA DGR), or hands-on experience handling and documenting DG shipments - we weight this heavily
• Direct AWB and export documentation experience
• TradeNet and customs permit declaration experience
• Business-level Mandarin, spoken and written, to support daily liaison with our China-based customers

What we offer

• Real ownership of your shipments and your customer accounts from day one
• A lean, management-light operation where good ideas and solutions get implemented instead of ignored
• Direct exposure to airfreight, warehousing and transport across the full chain
• Flexible and negotiable annual leave entitlements
• Flexible and negotiable work from home after confirmation/project kickoff

How to apply

Apply with your CV. In your application, include one short example of something you built, fixed, automated or taught yourself that nobody asked you to - in a job, a side project, or on your own. Tell us what the situation was, what you decided, and the outcome, whether negative or positive. This can be a process you've implemented, or a tool you've come up with to streamline your own existing processes.

We consider all applicants fairly on merit, skills and experience.

Benefits:

• Additional leave
• Professional development
• Work from home

Work Location: In person