Job Description

We're looking for a highly organized and proactive Operations Manager to take ownership of the day-to-day running of our e-commerce business.

The objective is simple: keep operations running smoothly, ensure things get done, and continuously improve how the business operates.

You'll work closely with the owners, our internal team, and external partners. As you learn the business, we expect you to take increasing ownership and become the person who makes sure things stay on track.

What You'll Do

Oversee day-to-day business operations, processes, and workflows.
Coordinate projects, track deadlines, and ensure nothing falls through the cracks.
Follow up with team members and external partners to keep things moving.
Identify problems, bottlenecks, and inefficiencies — and help solve them.
Make sensible operational decisions independently and escalate when something genuinely requires leadership input.
Build and improve processes and SOPs.
Monitor key business metrics and flag anything requiring attention.
Help manage suppliers, fulfillment partners, payment providers, and other external relationships.
Research tools, services, and solutions when required.
Prepare reports, action points, and follow-ups.

What We're Looking For

3+ years of experience in operations, business management, or a similar role.
Exceptional organization and attention to detail.
Strong written and verbal communication.
Confident managing multiple projects and priorities.
Resourceful, proactive, and comfortable figuring things out independently.
Comfortable taking ownership and being accountable for outcomes.

Most importantly, you don't wait to be told what needs doing.

If something is overdue, you chase it. If something isn't working, you investigate it. If a process is inefficient, you improve it.

When you identify a problem, we'd ideally like to hear:

Here's the problem, here's what I found, and here's what I think we should do.

Rather than simply:

There's a problem.

Nice to Have

Experience in e-commerce and familiarity with tools such as CheckoutChamp, Airtable, Aircall, Excel, Google Workspace, payment processors, fulfillment systems, or automation tools is a plus.

You don't need experience with every platform - being technically confident and able to learn new systems quickly is more important.

What We Offer

Competitive salary: 60,000 THB - 90,000 THB

Long-term opportunity, significant autonomy, and the chance to work directly with the owners and have a real impact on how the business operates.

Interested Apply directly through LinkedIn.