Operations Manager(Medical Devices or Pharmaceutical Experiences

Responsibilities:

Operational Management

• Develop and implement operational strategies, policies, and procedures to achieve company goals and objectives.
• Lead, mentor, and manage a team of operations staff (including shipping, customer care, procurement) providing guidance, performance feedback, and development opportunities.
• Collaborate with cross-functional teams, including Sales, Manufacturing and Finance to ensure seamless coordination and alignment of operational activities.
• Develop, monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
• Optimize resource allocation to achieve operational targets, minimize costs, and maintain high-quality standards.
• Oversee overall operational processes, ensuring timely execution, compliance with regulations, and adherence to best practices.
• Drive continuous improvement initiatives to enhance operational efficiency, productivity, and customer satisfaction.
• Establish and maintain relationships with suppliers, vendors, and other external partners to support seamless supply chain management.
• Participate in strategic planning and decision-making processes to contribute operational insights and recommendations.
• Ensure compliance with safety, quality, and regulatory standards, and implement measures to mitigate operational risks.
• Must have experiences in Medical Devices Business or manufacturing of pharmaceutical business

Demand Management

• Utilize historical data, market trends and inputs from sales and marketing teams to ensure regional offices develop accurate and timely bottom-up demand forecast for products.
• Analyze demand patterns and identify factors that may impact demand fluctuations.
• Formulate and develop a set of statistical forecast methodology to address the demand plan.
• Collaborate with Sales Support executives and Sales Managers to consolidate forecast and ensure alignment with overall business objectives.
• Shape forecast for the key sales channel and coordinate with Supply Planning to define individual safety stock level.
• Collaborate with Operations teams in stocks planning and replenishment and allocations to distributor markets in our regional offices.
• Monitor the supply status and coordinate with Sales team for supply allocation decision during constrained situation.
• Rephased the demand planning portion.

Pre-requisites:

• Degree in Business Administration, Operations Management, Finance or equivalent field
• At least 8 years of related experience in a Managerial position and have experience leading a team.
• Experience working in a similar distribution business/industry will be advantageous
• Hands on experience with Navision will be preferred
• Team management experience is required
• Proficient in MS Office – Word, Excel, PowerPoint (V-Lookup, Pivot Table)
• Good proficiency in written and spoken English
• Resourcefulness, Critical thinker and problem-solving skills
• Team player, good time-management skills, great interpersonal and communication skills