Operations Manager - Southern Thailand

Purpose

To manage the day-to-day operations for Destination Asia in Southern Thailand of all inbound travel business and deliver service excellence at every customer touch point and help build a high-performance team

Responsibilities

• Oversee daily operations across Southern Thailand (Phuket, Khao Lak, Krabi, Samui), ensuring efficient service delivery and operational compliance.
• Lead, coach, and develop operational teams, freelance staff, tour guides, and hotel representatives, fostering performance and future leadership growth.
• Drive destination profitability by increasing sales opportunities, controlling costs, and managing customer service inquiries and key business portals.
• Build and maintain strong relationships with regional partners, transportation providers, and excursion suppliers, ensuring service quality, safety, and regulatory compliance.
• Support recruitment, company projects, cruise operations, and emergency response activities while implementing continuous process improvements and performance standards.

Qualifications

• Bachelor's degree in tourism, travel, hospitality, or related field of study preferred
• Previous experience in travel operations with a minimum 3 years of experience in Inbound DMC/Tour Operations or related tourism field preferred.
• Strong working knowledge of Southern Thailand key tourist destinations

Skills:

• Leadership and management skills (including distance management) and the ability to motivate staff
• Excellent interpersonal and communication skills
• Ability to build supplier relationships
• Ability to communicate credibly and effectively with people at all levels of an organization
• Organized with a positive attitude, hardworking, professional with a sense of humour and enjoys working in a team environment.
• Strong working command of written and spoken English (other languages are an advantage).
• Strong organizational skills, meticulous attention to detail, ability to work under pressure including emergency situations and to prioritize tasks.
• Good computer proficiency (MS Office; Travel related software such as Travel Studio)
• Be able to work flexible working hours (including some weekends).
• Focused on a high degree of customer care and service.

Diversity and Inclusion Statement:

At Destination Asia, we believe that diversity enriches our workplace and enhances our ability to

deliver exceptional experiences to our clients. We are committed to fostering an inclusive

environment where individuals from all backgrounds, abilities, and perspectives are valued and

empowered to succeed.

We actively encourage candidates of all abilities, experiences, and identities to apply for our roles. As

part of our commitment to creating equitable opportunities, we work to ensure that our hiring

processes are accessible and that our workplace is supportive and accommodating for everyone.

Join us in building a diverse and inclusive team that reflects the global communities we serve.