Outlet General Manager - Casa Boho

Hyatt Regency Phuket Resort

Outlet General Manager – Casa Boho

Casa Boho, Hyatt Regency Phuket Resort's signature Latin American restaurant and lifestyle destination, is seeking a dynamic, commercially driven, and passionate Outlet General Manager to lead the overall success of the venue.

Reporting to the Director of Food & Beverage Operations, this role is responsible for the overall business performance of Casa Boho, including operations, guest experience, financial results, team leadership, events, entertainment programming, and brand positioning.

The successful candidate will work closely with the Latin American Chef de Cuisine, Food & Beverage Sales Manager, Marketing, Events, Revenue, and Hotel Operations teams to drive commercial success and create memorable dining and lifestyle experiences.

Key Responsibilities

• Lead and manage the overall operation and business performance of Casa Boho.
• Drive revenue, profitability, guest satisfaction, and achievement of financial targets.
• Develop and implement business strategies to increase restaurant covers, beverage sales, event revenue, and repeat business.
• Maintain strong visibility within the outlet and actively engage with guests, VIPs, and key stakeholders.
• Partner closely with the Latin American Chef de Cuisine to ensure culinary excellence, menu innovation, and an authentic Latin American dining experience.
• Work collaboratively with the Food & Beverage Sales Manager to maximize revenue opportunities through events, partnerships, group dining, celebrations, and venue buyouts.
• Lead the planning and execution of entertainment programs, theme nights, special events, and lifestyle activations that strengthen Casa Boho's market position.
• Collaborate with Marketing and Communications to create compelling promotions, campaigns, and guest engagement initiatives.
• Analyze market trends, competitor activities, and guest preferences to identify new business opportunities and maintain a competitive edge.
• Build strong relationships with local businesses, villa management companies, wedding planners, DMCs, hospitality partners, and industry stakeholders.
• Monitor and improve key business indicators including revenue, profitability, labor cost, food cost, beverage cost, guest satisfaction, and colleague engagement.
• Recruit, develop, coach, and inspire a high-performing team while fostering a culture of accountability, collaboration, and service excellence.
• Ensure compliance with Hyatt brand standards, food safety requirements, and operational policies and procedures.
• Continuously enhance the guest experience while positioning Casa Boho as one of Phuket's leading dining and lifestyle destinations.

Qualifications

• Minimum 3-5 years of leadership experience in restaurants, lifestyle venues, luxury hotels, beach clubs, rooftop bars, or hospitality operations.
• Strong commercial acumen with proven experience driving revenue and profitability.
• Passion for Food & Beverage, guest experience, entertainment, and lifestyle hospitality.
• Excellent leadership, communication, and relationship-building skills.
• Fluent in English; additional languages are an advantage.

Casa Boho is more than a restaurant. It's a destination where Latin culture, vibrant cuisine, stunning sunsets, and unforgettable experiences come together.

As Outlet General Manager, you'll have the opportunity to lead the next chapter of Casa Boho's journey, shaping its guest experience, culture, commercial success, and reputation as one of Phuket's most sought-after dining and lifestyle venues.

If you're passionate about hospitality, people, food, beverage, entertainment, and creating experiences that guests talk about long after they leave, we'd love to hear from you!