Part Time Sales Advisor

In 2016 JD Sports expanded into the Malaysia market and you can now find us across South East Asia. We combine the best of physical and digital retail to give a compelling consumer proposition with JD over 900 stores across 21 territories worldwide. Established in 1981 with a single store in the North West of England, JD Sports is a leading sports fashion multi-channel retailer of branded sports and casual wear. We are proud to offer customers the latest products from globally recognised brands such as Nike, adidas, Puma and The North Face, with strong private labels such as Pink Soda and Supply & Demand. We inspire our people to reach for higher levels of performance. To achieve these standards, we only recruit the best! All of our colleagues are highly skilled, self-motivated and constantly pursue perfection. The opportunity to progress arise quickly for those with the right qualities and ambition. We encourage our people to seek ways to improve our business by challenging how we merchandise, sell and manage the business, being creative and always thinking forward by suggesting alternative solutions. Colleagues from all levels of the organisation come together to solve problems and seize all opportunities. Our people are at the core of JD Sports and everything we do – could you be the next colleague to join the King of Trainers

Role Overview

Being part of Team JD, you will play an important role in delivering an exceptional shopping experience to every customer who visits our store.

As a Part-Time Sales Advisor, you will provide friendly and professional customer service, support customers in finding the right products, and contribute towards achieving the store's sales targets.

Working in a fast-paced and energetic retail environment, you will represent JD Sports with confidence, professionalism, and a customer-first mindset while supporting the wider store team in maintaining excellent operational and presentation standards.

What's In It For You

• Retail Experience – Gain valuable hands-on experience with a leading sports and lifestyle retailer.
• Learning & Development – Develop your customer service, product knowledge, communication, and sales skills.
• Dynamic Environment – Work with globally recognised sports, fashion, and lifestyle brands.
• Team Culture – Be part of an energetic, supportive, and passionate retail team.
• Career Opportunities – Opportunities to explore longer-term career progression within JD Sports based on performance and business needs.
• Employee Benefits – Enjoy applicable staff benefits and discounts in accordance with company policy.
  
  

Key Responsibilities

Customer Service

• Greet all customers in a warm, genuine, and friendly manner.
• Deliver excellent customer service throughout the customer's shopping experience.
• Understand customers needs and recommend suitable products.
• Provide product alternatives and suggest additional items where appropriate.
• Assist customers with product, sizing, availability, and general store enquiries.
• Ensure customers receive professional and efficient service every time they visit a JD Sports store.
• Understand and follow JD Sports customer service standards and measurement programme.
• Represent JD Sports professionally at all times.
  
  

Sales & Commercial Performance

• Support the store team in achieving and exceeding sales targets and KPIs.
• Actively identify opportunities to maximise sales and enhance the customer experience.
• Utilise in-store digital devices and kiosks to offer customers access to the wider product range.
• Develop strong knowledge of JD Sports products, promotions, and campaigns.
• Support promotional activities and store initiatives when required.
  
  

Store Standards & Operations

• Maintain high standards of store presentation, cleanliness, and housekeeping.
• Ensure products are correctly displayed, organised, replenished, and priced.
• Support stock replenishment and ensure products are available on the sales floor.
• Assist with fitting rooms, cashier duties, stockroom activities, and other store operations where required.
• Follow all company policies, procedures, health and safety requirements, and loss prevention guidelines.
• Support other departments and carry out reasonable duties assigned by the Store Management Team.
  
  

What We're Looking For

• Passion for retail, sports, fashion, sneakers, and lifestyle brands.
• Friendly, confident, energetic, and outgoing personality.
• Strong customer service mindset.
• Good communication and interpersonal skills.
• Sales-driven with a willingness to learn and achieve targets.
• Positive attitude and ability to work effectively as part of a team.
• Responsible, punctual, and reliable.
• Able to work in a fast-paced retail environment.
• Flexible to work shifts, including weekends, evenings, and public holidays.
• Previous retail or customer service experience is an advantage, but not essential.
  
  

What Success Looks Like

• Consistently provide friendly and engaging customer service.
• Build strong product knowledge and confidently assist customers.
• Contribute towards achieving the store's sales targets and KPIs.
• Maintain excellent store and product presentation standards.
• Work effectively and positively with the wider store team.
• Demonstrate reliability, professionalism, and a strong willingness to learn.
• Represent the JD Sports brand and values positively during every shift.
  
  

Join Team JD and turn your passion for sports, fashion, and customer service into an exciting retail experience.