Process Lead - R&D & Innovation Digital Platform

Process Lead - R&D & Innovation Digital Platform

Location: SM Tower Building, Bangkok

Scope: Multiple business units — Pet Food, OEM Ambient, Frozen

Key stakeholders: R&D, Innovation, Commercial teams, Costing team

Role Purpose

The Process Lead owns the end-to-end business processes across the R&D & Innovation digital platform. Operating as part of the product team and reporting to the Product Owner, this person designs and blueprints processes with the business, secures process ownership across business units, and ensures operations run smoothly — not by executing the run directly, but by putting in place the right support models to sustain it. The role bridges business intent and product delivery at the intersection of R&D, Innovation, Commercial and Costing, and requires an overall view of the end-to-end product value chain, from trigger through to execution.

What You Will Be Responsible For

• Design, blueprint and document end-to-end business processes across Pet Food, OEM Ambient and Frozen, ensuring clarity before development starts.
• Facilitate process design workshops with the business, translating operational needs into structured, actionable solution designs.
• Act as process owner across the platform, defining and standardizing process frameworks — user journeys, operating models and governance — and ensuring alignment between business and digital.
• Maintain an overall view of the end-to-end product value chain — from concept trigger through creation, costing, sales and execution — ensuring process coherence across the full flow.
• Define and implement the right support and operating models to ensure a sustainable run, establishing the structures rather than performing the run directly.
• Act as the key interface between business, digital and delivery teams, ensuring shared understanding and readiness for execution.
• Bring an outside-in perspective to challenge current processes and drive simplification and effectiveness.
• Support vendor and technical discussions with clear functional requirements and structured inputs.
• Act as the process and solution subject matter expert (SME) for your scope, ensuring stability, governance and continuous improvement.
• Guide and develop the Process Analyst, structuring their work and ensuring detailed mapping, documentation and process breakdowns are complete and usable.
• Support post go-live operations, including issue triage, continuous improvement and incorporating user feedback.

What Success Looks Like

• Processes and solutions are clearly defined, structured and ready for delivery with minimal rework.
• Strong alignment across business and digital teams before build starts, enabling efficient translation into a clear backlog.
• High-quality documentation and process clarity, reducing ambiguity and accelerating delivery.
• Standardized, well-governed processes delivered on time and within budget.
• High adoption and adherence by the business, supported by strong stakeholder trust.
• Measurable business value delivered through process improvements and digital enablement.
• Stable and scalable processes embedded in day-to-day operations, with clear ownership and governance.

What You Bring (Must Have)

• Minimum 10 years of relevant experience in process design, business process management or a comparable field.
• Proven ability to lead process design workshops with the business and to act as process owner across multiple business units.
• Strong ability to structure problems and translate business needs into clear solutions and process improvements.
• Solid understanding of a digital landscape and how processes and data flow across integrated systems.
• Good understanding of data challenges and data management principles, and how data quality and governance underpin effective processes.
• Experience with user journeys, requirements definition and process design, from business need through to implementation.
• People management experience, with the ability to lead and develop a direct report.
• Ability to operate in ambiguous environments, bringing structure, clarity and progress despite incomplete information.
• Comfortable engaging both business stakeholders and senior audiences — including senior department heads and functional directors across the business units — aligning across functions and driving decisions.
• Excellent communication skills in English.

Nice to Have

• Genuine interest in AI and its potential to transform business processes, with awareness of how AI-driven tools fit into the digital landscape.
• Exposure to advanced analytics or digital product environments, and experience working with vendors or external partners.
• Experience working in complex, global environments with cross-functional and cross-cultural teams.
• Adaptability and openness to different business cultures, with the ability to navigate ambiguity and drive structured outcomes.
• Experience supporting process adoption, training or capability-building initiatives.

Why Join Us

• Be part of a proud, purpose-driven global company with strong roots in Thailand and a portfolio of trusted global brands.
• Shape digital and AI-enabled products with real commercial impact, using modern technology in a practical way.
• Work in an environment where new ideas are encouraged, and commercial thinking is valued over conservatism.
• Take on real responsibility and accountability in a supportive and safe environment.
• Gain high visibility with senior leadership, with opportunities to grow your scope over time.
• Operate in an international role, collaborating across regions, with travel as part of the experience.