Product Management (ShopeePay)

About The Team

We are looking for a motivated and collaborative Product Manager to join the ShopeePay Product team. This role will support the planning, development, and delivery of ShopeePay product features across payment services, wallet features, merchant solutions, and platform enhancements.

The ideal candidate is a fast learner with strong communication skills, good problem-solving ability, and an interest in fintech, payments, and digital financial services.

Job Description

• Support requirement gathering and documentation for ShopeePay product features, enhancements, and operational improvements.
• Assist in preparing feature requests, workflow diagrams, product feature descriptions, test scenarios, and project tracking documents.
• Work with business, operations, compliance, and technology teams to clarify requirements and align on product solutions.
• Support product development across ShopeePay services such as payment services, wallet features, merchant payment solutions, user services, and platform capabilities.
• Translate business and user needs into clear product requirements and coordinate with technology teams for implementation.
• Assist in feasibility assessment, timeline planning, dependency tracking, UAT preparation, and release coordination.
• Monitor project progress, track open issues, follow up with stakeholders, and escalate risks or blockers when needed.
• Support production issue investigation by gathering information, coordinating with relevant teams, and helping prepare issue summaries.
• Conduct basic market, competitor, and user journey analysis to support product improvement ideas.
• Maintain clear communication with stakeholders and ensure product updates are properly documented.
  
  

Requirements

• Bachelor’s degree or higher in any discipline; degrees in Business, Economics, Computer Engineering, Information Technology, Mathematics, or related fields are a plus
• Minimum 1 year of professional experience; experience in product management, business analysis, project coordination, fintech, banking, e-wallet, payment, or IT solutions is an advantage
• Strong willingness to learn about digital payments, e-wallet products, product operations, and system integration
• Basic understanding of software development process, APIs, user journeys, and business workflows is preferred
• Good analytical and problem-solving skills; able to break down problems and propose practical solutions
• Strong communication and coordination skills; able to work with both business and technical teams
• Detail-oriented, organized, and able to follow up on tasks and timelines effectively
• Positive attitude, adaptable, and comfortable working in a fast-paced environment
• Able to work independently on assigned tasks while seeking guidance when needed
• Good English communication skills, both written and verbal