Product Owner - Compute

Thai Union Group PCL

Position: Product Owner - Compute

Level: Department Manager

Work location: Bangkok, SM Tower Building

Role purpose

Own the strategy, roadmap and lifecycle of enterprise compute and cloud infrastructure services across global operations. Translate business and technology into a prioritized product backlog and deliver secure, reliable and cost-effective solutions across cloud and on-premises environments. Lead with urgency during service risks and time-critical programs, and collaborate inclusively across cultures, regions, vendors and time zones while remaining accountable for product outcomes, service performance and cost.

Responsibility:

1. Product Strategy and Roadmap

- Define the service catalogue, roadmap and lifecycle standards for cloud, servers, virtualization, storage, backup and disaster recovery.

- Gather needs from regional IT, factories, cybersecurity, enterprise architecture, applications and business program leaders; make explicit tradeoffs among value, risk, cost and capacity.

- Own and priorities the backlog, acceptance criteria, dependencies and releases; track adoption and measurable outcomes.

- Drive service adoption and internal-customer experience by tracking stakeholder satisfaction, ease of consumption and use of standard service pathways.

2. Cloud and Compute Delivery

- Own the compute solution direction across AWS, Microsoft Azure, Google Cloud and on-premises environments.

- Evaluate server and virtualization platforms, Windows and Linux workloads, storage, backup, disaster recovery, monitoring, capacity and hybrid integration against business requirements.

- Maintain ongoing demand and capacity forecasts to identify constraints, investment needs and optimization opportunities early enough to support business planning.

- Partner with architects and engineers to assess solution options and tradeoffs in performance, availability, security, scalability, supportability and total cost; guide migration, modernization, infrastructure as code and automation.

- The Product Owner owns outcomes, the roadmap, service standards and investment priorities, while architecture and engineering teams own detailed design, implementation quality and technical assurance.

- Coordinate infrastructure readiness for enterprise program and factory operations; establish critical paths, remove blockers promptly and manage delivery risks, cutovers and support handovers.

3. Service Ownership and Risk

- Set service levels and operational controls; review incidents, problems, changes, backup results and disaster recovery tests with accountable service teams.

- Work with cybersecurity and risk teams to address vulnerabilities, end of life technology, audit findings and policy compliance.

- Maintain a transparent register of material technical debt and exceptions, with a named owner, risk treatment, funding position and target resolution date or decision for each item.

- Ensure clear ownership, escalation routes and follow the sun handoffs for critical services.

4. Commercial and People Leadership

- Own cloud and compute cost transparency, budgets, forecasts and optimization. Understand consumption-based billing, cost allocation, tagging, invoice and usage reconciliation, unit economics, commitments and licensing; validate savings against a baseline while protecting service outcomes.

- Lead, coach and develop assigned engineers and service leads; align internal teams and managed service providers to roadmap and operational priorities.

- Manage technology and managed service vendors through requirements, solution review, commercial evaluation, contracts, service performance and escalation.

- Maintain supplier transition and exit plans for critical services, covering knowledge transfer, data retention, concentration risk and continuity arrangements.

- Communicate decisions, risks and urgent actions clearly with senior leaders and global stakeholders across time zones.

Core competencies

1. Product and Leadership

- Strong ownership of product vision, prioritization, backlog management, delivery decisions and measurable outcomes.

- Able to lead engineers and influence architecture, security, application and regional teams without relying solely on reporting lines.

2. Cloud and Operations

- Strong ability to evaluate compute solutions across AWS, Azure and on-premises platforms, including server operating systems, virtualization, storage, backup, disaster recovery, observability, capacity and technical lifecycle.

- Practical understanding of hybrid infrastructure, IT service management, incident and change processes, resilience and disaster recovery.

3. Commercial and Communication

- Sound understanding of cloud costing and billing models, financial forecasting, vendor pricing and total cost of ownership; able to challenge invoices, identify waste and priorities cost optimization opportunities.

- Acts with appropriate urgency, distinguishes critical incidents and deadlines from routine work, makes timely decisions with incomplete information and follows actions through to resolution.

- Inclusive global mindset; respects cultural and working-style differences, builds trust across regions and works effectively with multicultural teams and different time zones.

- Clear written and spoken English for technical discussions and executive communication.

Measures of success

1. Product Delivery

- Roadmap and prioritized backlog approved and reviewed quarterly; committed milestones delivered within agreed scope and dates.

- Business and technology stakeholders confirm that delivered capabilities meet agreed acceptance criteria.

2. Reliability and Resilience

- Availability, incident restoration and change success meet agreed service-specific targets; urgent incidents and program blockers are escalated and resolved within agreed timeframes and recurring high-impact incidents trend down.

- Critical backup and disaster recovery coverage, test completion and remediation meet approved recovery objectives.

3. Security and Governance

- Critical vulnerabilities, end-of-life exposure and audit actions are reduced within approved risk-based deadlines.

- Services have current owners, architecture records, operating procedures and support handoffs.

4. Cost and Vendor Performance

- Cloud and compute spend remains within approved forecast; billing variances are explained, and optimization savings are evidenced against an agreed baseline without degrading required service levels.

- Supplier performance, service levels, cost and improvement actions are reviewed regularly; escalations and renewals are handled in time to avoid disruption.

5. Global Collaboration and Team Capability

- Regional and cross-time-zone dependencies are resolved within agreed lead times; stakeholders receive timely, culturally aware communication and equitable participation in decisions.

- Assigned team members have documented goals, development plans and coverage for critical responsibilities.

Experience

- Minimum 10 years of experience in Cloud Infrastructure, IT Operations, or Enterprise Technology Services in a complex enterprise environment.

- Strong practical experience with AWS and Microsoft Azure, plus familiarity with Google Cloud, including platform design, operations, governance, cost optimization and integration with on-premises environments.

- Proven experience as a product owner or equivalent service/platform owner, setting a roadmap, prioritizing a backlog and delivering outcomes through technical teams.

- At least 3 years of leadership experience with engineers, operations teams or cross functional delivery teams.

- Demonstrated ability to evaluate and operate enterprise compute solutions, including Windows or Linux servers, virtualization, storage, backup, disaster recovery, monitoring, patching and lifecycle management.

- Experience managing infrastructure or cloud vendors and managed service providers, or prior experience working for a technology vendor or service provider.

- Able to assess technical proposals, contracts, pricing, billing and delivery performance.

- Experience working with global stakeholders and culturally diverse teams across different time zones, including time-critical delivery, major incidents or service escalations.

Education and language

- Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a closely related technical field.

A relevant postgraduate degree is an advantage.

- AWS and/or Azure certifications are an advantage (for example, AWS Solutions Architect or CloudOps Engineer; Azure Administrator or Solutions Architect). Windows Server hybrid, VMware, Linux or enterprise backup certification is also valued. - Practical experience with on-premises and hybrid server operations is required.

- Strong written and spoken English & Thai.