Regional Key Account Senior Manager

※ This position is based in Singapore and relocation/visa assistance is not provided.

About the Role

This role builds and nurtures long-term, profitable relationships with our company's most important, high-value clients, acting as the primary liaison to ensure satisfaction, retention, and growth by understanding needs, coordinating internal resources, delivering tailored solutions, and identifying up-sell opportunities.

What You'll Do

1. Key Account Management (MNC/ Regional)

- Own and manage key MNC accounts across ASEAN and India.

- Expand account scope vertically within markets and horizontally across multiple countries.

- Support onboarding of new regional accounts, ensuring smooth transition from proposal to implementation.

2. Performance & Service Governance

- Monitor operational performance against agreed KPIs and Service Level Agreements (SLAs).

- Conduct regular business reviews with key clients to identify performance gaps, risks and improvement initiatives.

3. Customer Growth & Retention

- Support account retention through proactive identification of up-selling, cross-selling and renewal opportunities.

- Partner with customers to drive continuous improvement initiatives and long-term value creation.

4. Cross-Functional Collaboration

- Collaborate with internal teams (operations, IT & finance) to resolve issues and deliver solutions that meet customer expectations.

What You'll Need

- Degree in Logistics, Sales & Marketing or related field.

- 7-10 years of experience in key account management and sales, in global or regional 3PL (Contract Logistics, warehousing) & Freight Forwarding environment.

- Strong communication and interpersonal skills.

- Ability to build strong relationships with customers and internal teams.