Relationship Management Associate (1-year contract)

Remarks : Working remotely as a shift 6 PM - 3 AM , Sat - Sun off (Can be rotated as the business requirement)

Purpose of the Job:

The primary objective of the Relationship Management Associate is to provide dedicated support to high-net-worth customers with significant investments in cryptocurrencies. The role focuses on delivering personalized assistance, addressing customer needs, and ensuring a seamless experience with our products and services.

Key Responsibilities:

• Providing timely and professional support to clients, ensuring a smooth experience from
• onboarding to ongoing service.
• Maintaining accurate and up-to-date customer records in the CRM system to support planning
• and customer-focused initiatives.
• Monitoring project progress and preparing documentation and reports to support
• decision-making.
• Coordinating with cross-functional teams such as Legal, IT, and Finance to resolve
• client-related issues and ensure compliance with internal policies and regulations.
• Supporting strategic initiatives through market research, preparation of training materials, and
• event coordination to strengthen client relationships and engagement.
• Deliver client support in a shift-based schedule, ensuring service coverage during the night

Required Qualifications:

• Bachelor's degree in Business Administration or a related field.
• 1–3 years of experience in customer relationship management.
• Strong communication and interpersonal skills with a client-centric mindset.
• Good command in Thai and English.
• Ability to coordinate effectively across multiple internal teams and manage client requests efficiently.
• Interest or knowledge in cryptocurrency, digital assets, or financial markets is an advantage.
• Detail-oriented, proactive, and able to work effectively in a fast-paced and dynamic environment.

To ensure professional integrity and compliance with regulatory requirements, all selected candidates are responsible for providing documentation for a comprehensive background check. Depending on the role, this may include:

• Criminal Record Disclosure
• Credit Bureau Report
• Professional Due Diligence & Employment Verification

These checks are conducted after the interview stage and prior to your start date to verify qualifications and suitability for employment. The company shall review all findings fairly and in accordance with applicable laws. Should any information in your report lead to a potential adverse employment decision, the company shall follow the necessary processes before a final determination is made.