Relocation Service Customer Service Coordinator - Japanese Speaker

The Relocation Service Customer Service Coordinator - Japanese Speaker (JLPT N2+) role supports Japanese-speaking customers throughout the relocation and moving process. Based on site in Bangkok, the position combines customer service, interpretation, service coordination, documentation, and on-site assistance within a dynamic logistics environment. Occasional weekend work may be required during peak seasons, with compensatory leave provided in accordance with company policy.

Responsibilities

• Coordinate relocation and moving services for Japanese-speaking customers
• Provide customer support and consultation throughout the service process
• Interpret between Japanese-speaking customers and operational staff
• Visit customer sites and provide on-site assistance when required
• Prepare quotations, reports, and related documentation
• Coordinate schedules and service arrangements with internal teams
• Handle enquiries through telephone, email, and other channels, and follow up with customers to confirm service satisfaction
  
  

Requirements

• Bachelor's degree
• JLPT N2 or above
• Intermediate or higher English proficiency
• Experience in customer service, coordination, sales support, hospitality, or another customer-facing function
• Service-oriented approach with strong communication skills
• Comfortable working both in the office and at customer sites
• Proficiency in Microsoft Office
• Experience in logistics, relocation, moving services, or a related industry would be an advantage
  
  

Benefits

• Monthly salary of THB 40,000–60,000
• Annual bonus
• Health insurance
• Provident fund
• Annual leave
• Compensatory leave for occasional weekend work during peak seasons
• Opportunity to use Japanese language skills regularly when supporting customers
  
  

About the company


A company in the logistics industry providing domestic and international transportation, relocation, warehousing, and related services. The organisation supports household and office moves through coordinated services that include packing, collection, customs clearance, transportation, and delivery.