Research & Delivery Manager

About The Role

We are looking for an experienced Research & Delivery Manager – Telecom & Market Intelligence to join our Market & Competitive Intelligence team. The role will involve tracking the telecom and technology landscape, analysing competitors and market developments, and converting large volumes of information into meaningful, decision-ready insights.

The ideal candidate should have a strong understanding of the telecom ecosystem and experience in market intelligence, competitive intelligence, strategic research, or technology research.

Key Responsibilities

• Daily Intelligence & Newsletters AI Analyst Driven
• AI automatically generates titles, summaries, and key highlights for relevant news articles
• Analysts review, refi ne, and curate content to ensure accuracy, relevance, and alignment with Ericsson priorities
• Combines speed of AI with expert validation, delivering high-quality intelligence at lower effort
• Daily newsletters covering customers, competitors, and key telecom themes
• Supports editorial control and approval workfl ows with Ericsson teams
• Competitor Intelligence Profiles AI Analyst Driven
• AI aggregates and structures data on competitors, including company overview, offerings, financials, and recent developments.
• AI-assisted extraction of key metrics, business events, and strategic signals from multiple sources.
• Analysts validate, synthesize, and contextualize insights to highlight competitor strategy, positioning, and implications for Ericsson.
• Quarterly profi les delivered in executive-ready PowerPoint format Combines automated data extraction with expert analysis to deliver high-quality, decision-ready competitor insights efficiently.
• Portal Analytics & Reporting:
• Monthly reports on:
• User engagement (views, clicks, time spent)
• Newsletter performance (open rates, CTRs)
• Insights and recommendations to
• Improve content relevance
• Increase engagement
• Bi-weekly status updates on
• Portal content
• Newsletter quality
• Overall program performance
• Interactive dashboards:
• Contify offers inbuilt dashboards, which are refreshed regularly based on the latest available data, subject to availability in the public/secondary domain.
• Customer Tracker: Quarterly tracking of key CSP metrics including subscribers, churn, ARPU, revenue, EBITDA, opex, capex, and free cash fl ow
• RAN & Core Market Share: Periodic updates on global competitive landscape based on revenue share across RAN and Core segments
• Auto-updated Financials: Integration of dynamically updated company fi nancials to provide near real-time visibility into key metrics
  
  

Qualification & Requirements

• 6–8 years of experience in Market Intelligence, Competitive Intelligence, Business Research, Technology Research or a related field.
• Strong understanding of the telecom and technology ecosystem.
• Experience working with or analysing CSPs, network vendors and/or hyperscalers.
• Good understanding of areas such as 5G, Open RAN, AI, private networks and digital infrastructure.
• Strong research, analytical and information-synthesis skills.
• Experience in competitor analysis, benchmarking and market trend analysis.
• Ability to identify relevant signals from large volumes of information and translate them into actionable insights.
• Experience creating executive-level reports, presentations and competitor profi les.
• Familiarity with AI-powered research or market intelligence platforms is an advantage.
• Strong written and verbal communication skills.
  
  

Skills: data,intelligence,market intelligence,research