The Park at EM District | Managed by The Ascott Limited
The Opportunity
We are seeking an experienced and service‑driven Residence Manager to lead the overall operations of The Park at EM District, ensuring exceptional resident experiences, strong financial performance, and consistently high operational standards.
This is a key leadership role with full responsibility for day‑to‑day property operations, team management, and service delivery, while partnering closely with senior stakeholders to drive continuous improvement and long‑term asset value.
Key Responsibilities
Operational Leadership
- Oversee the overall operation of the residence, ensuring service excellence across all functional areas
- Lead, coach, and motivate operational teams to deliver consistently high service standards
- Conduct regular property inspections to ensure compliance with brand, safety, and quality standards
Resident Experience & Engagement
- Manage all resident communications, enquiries, and feedback in a professional and timely manner
- Foster strong resident relationships to enhance satisfaction, retention, and community engagement
- Plan and coordinate resident activities and initiatives that enrich the living experience
Financial & Performance Management
- Monitor and manage key financial metrics, including revenue, cost of sales, payroll, and expenses
- Prepare management and operational performance reports
- Identify opportunities to improve operating efficiency and strengthen operating income
Process Improvement & Governance
- Review and enhance operational procedures, policies, and workflows to drive efficiency and consistency
- Ensure compliance with company standards, regulatory requirements, and internal controls
- Drive continuous improvement initiatives to enhance service quality and operational effectiveness
Qualifications & Experience
- Bachelor's degree or higher in Hospitality Management or a related discipline
- Minimum 10 years of relevant experience in hospitality or serviced residence operations, including at least 5 years in a comparable leadership or property management role
- Strong working knowledge of hospitality operations, service standards, and property management practices
- Demonstrated ability to lead, motivate, and manage operational teams to deliver high‑quality resident experiences
- Effective communication, stakeholder management, and conflict‑resolution skills
- Ability to operate in a fast‑paced, service‑oriented environment with a strong focus on operational excellence and customer satisfaction
- Proficiency in English and Thai (spoken and written) is essential due to the role's operational, resident engagement, and stakeholder management responsibilities
