Restaurant Supervisor

Company Description COCA Holding International Co., Ltd. is a leading food and hospitality group recognized for its commitment to quality, innovation, and memorable guest experiences. With more than 60 years of heritage, the company has grown from local roots in Asia to an international presence. COCA focuses on delivering exceptional dining experiences through strong service standards and well-developed restaurant concepts. The group values long-term relationships, investing in the growth of its people and communities while expanding its brand. Team members join a company that blends tradition with modern hospitality practices.

Role Description The Restaurant Supervisor is a full-time, on-site role based in Bangkok, responsible for overseeing daily restaurant operations to ensure smooth service and high guest satisfaction. This role includes supervising front-of-house staff, coordinating shift schedules, and monitoring staffing levels to meet service demands. The Restaurant Supervisor ensures consistent quality in food and beverage presentation, maintains cleanliness and safety standards, and supports the team in delivering excellent customer service. The role involves handling guest inquiries and complaints, guiding team members in service best practices, and working closely with management on promotions, upselling, and revenue goals. The Restaurant Supervisor also contributes to training, performance feedback, and fostering a positive, inclusive work environment.

Qualifications

• Candidates should possess strong supervisory skills, including team leadership, shift management, and performance guidance.
• Candidates should possess customer service and customer satisfaction skills, with the ability to handle feedback and resolve issues professionally.
• Candidates should possess effective communication skills, including clear verbal communication and confident interaction with guests and team members.
• Candidates should possess food & beverage knowledge, including basic understanding of menu items, food safety, and service standards.
• Previous experience in restaurant or hospitality supervision is highly beneficial.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Strong organizational skills and attention to detail in managing operations and documentation.
• Proficiency in basic computer systems or POS systems;
• Must speak Thai and English.