Retail Operations Manager

Position Purpose:

To step change our Retail Operations Strategy and Execution with end state in mind to get our BI (Beauty Influencer/Consultant) Organization to perform the best in class Retail Excellence. He / She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success.

Principal Accountabilities:

As our Retail Operations Manager, this position will report to the Regional Retail Operations Lead & dotted report to TH Senior Brand Lead; your responsibilities will include but are not limited to:

• Understanding the Thailand market, culture and responsible for the overall success of retail operations driving sales and new user acquisition, reinforcing operations, and store leadership management & development
• Building a positive and strong retail operations team capability – mentoring/coaching and motivating Group Leaders, Counter Leaders and Beauty Consultants
• Frequently do counter visits (min 2x a week) to check the team performance and understand the challenge, Identifying and communicating sales driver opportunities with sales & marketing team
• Analyze and review store management team based on the visits and then give valuable insight to S&M team
• To assess past few months achievement on BI hit rate, counter hit rate and validate accuracy of target setting
• Ensure strong SOP – Operational stewardship, following guidelines deployed to market to ensure best in class execution in stores.
• Work together with Agency to build retail recruiting plans with clearly defined objectives, desired outcomes.
• Be a strong partner to our Trainers to co-develop a holistic training curriculum to build Beauty Consultants capabilities to achieve their goals
• Together with training team to manage Mystery Shopping Programs in market to ensure high-quality retail experience for our consumers.
• Develop strong partnerships with store managers to get additional support

Requirement: (Experience, Knowledge & Skills)

• Bachelor's degree or equivalent industry experience
• 8+ years of experience in Sales and/or Marketing in the Beauty and Cosmetics industry (preferable)
• Rich knowledge of Sales & Retail Operations is a must and at least 5+ years of experience leading teams with strong people management skills.
• Knowledge & Experience in Beauty/Skincare/Prestige brands
• Very in-depth retail (operation & commercial) understanding and ability to influence with strong commercial awareness
• Stock inventory management skills
• Excellent communication skills (TH & EN) and ability to engage various audiences across multi-cultures
• Strong business acumen and analytical skills
• Willing and ready to travel (within TH Region)