Retail Sales Associate - Luxury Home & Lifestyle

This role is for one of our clients

Key Responsibilities

1. Customer Experience and Relationship Management

• Deliver a warm, personalised, and premium customer experience from the moment customers enter the store.
• Engage customers in meaningful conversations to understand their preferences, requirements, lifestyle, and purchase intent.
• Provide thoughtful product recommendations and guide customers towards solutions that align with their needs.
• Build lasting customer relationships to encourage repeat purchases, referrals, and brand loyalty.
• Handle customer queries, concerns, and feedback with patience, empathy, and a solution-oriented approach.
• Support customer follow-ups and clienteling initiatives to strengthen engagement beyond the initial store visit.

2. Sales and Business Development

• Drive sales through assisted, consultative, and solution-oriented selling rather than transactional interactions.
• Consistently achieve individual sales targets, productivity goals, and other assigned performance metrics.
• Identify opportunities to recommend complementary products and enhance the overall customer purchase experience.
• Communicate product features, benefits, quality, design, and differentiators confidently.
• Contribute to store-level sales performance through proactive customer engagement and effective conversion strategies.

3. Product Knowledge and Brand Representation

• Develop a strong understanding of the home and lifestyle product portfolio, including product features, materials, design elements, and benefits.
• Stay informed about new launches, product updates, and relevant design and lifestyle trends.
• Represent the brand professionally through confident communication, personal presentation, and customer interactions.
• Help customers appreciate the quality, functionality, and design value of premium products.

4. Store Operations and Presentation

• Maintain premium visual merchandising and store presentation standards.
• Ensure products and displays are organised, attractive, and aligned with brand guidelines.
• Maintain accurate customer records and interaction details using CRM systems.
• Support billing, basic store administration, and other day-to-day retail operations as required.
• Follow established store procedures and contribute to a smooth, efficient customer experience.

Must-Have Skills and Qualifications

• Experience: 2–4 years of experience in retail sales, customer experience, or other premium consumer-facing roles.
• Luxury Retail Experience: Prior experience with a premium or luxury retail brand operating physical stores is essential.
• Communication Skills: Fluent English communication skills, with strong verbal presentation and interpersonal abilities.
• Consultative Selling: Ability to understand customer needs, recommend suitable products, and convert customer interactions into sales.
• Customer Relationship Management: Strong listening skills and the ability to build trust and long-term customer relationships.
• Customer Service Orientation: A genuine passion for delivering personalised service and exceptional customer experiences.
• Sales Orientation: Target-driven mindset with a strong sense of ownership, urgency, and accountability.
• Store Management Support: Ability to maintain store standards, support daily retail operations, and contribute to an organised shopping environment.
• Digital Proficiency: Basic knowledge of CRM systems, billing software, and standard computer applications.
• Education: Minimum qualification of Class 12; graduates are preferred.

Good-to-Have Skills

• Experience in luxury home, interiors, furniture, décor, lifestyle, or other premium consumer product categories.
• Strong sales conversion, upselling, and cross-selling capabilities.
• Familiarity with customer retention initiatives, clienteling, and CRM-based follow-ups.
• Awareness of premium retail service standards, visual merchandising, and customer experience practices.