Sales Associate

The Sales Associate is responsible for delivering an exceptional client experience while contributing to the boutique's sales performance and overall business growth. This role requires a strong passion for luxury retail, excellent relationship-building skills, and the ability to embody and communicate Dior's values through every client interaction.

KEY RESPONSIBILITIES

Sales & Business Performance

• Drive product sales and contribute to the overall growth of the boutique
• Achieve individual and team sales targets through effective selling techniques, strong product knowledge, and clienteling
• Identify clients needs and expectations to ensure a successful and satisfying sales journey
• Monitor daily and monthly sales performance and support departmental objectives
• Contribute positively to team performance through strong collaboration and a results-driven mindset

Client Development

• Build and maintain strong, long-term relationships with clients to ensure a consistent and elevated level of service
• Welcome clients warmly and represent the boutique with professionalism and sophistication
• Strengthen client engagement and relationship by conveying Dior's values and delivering a memorable brand experience
• Maintain and update the client book, developing meaningful relationships that support repeat business and client retention

.Customer Service Excellence

• Deliver outstanding customer service in line with company standards
• Ensure every client interaction reflects the highest level of professionalism, care, and attention to detail
• Demonstrate excellent cross-selling abilities to maximize client satisfaction and business opportunities

Back-Office & Boutique Support

• Support stock management and related back-of-house operations
• Ensure the selling floor is maintained to the highest standards at all times
• Uphold visual merchandising, housekeeping, and Christian Dior boutique standards
• Execute delegated tasks efficiently and accurately to support smooth boutique operations

PROFILE

• Minimum of 1 year of experience in retail sales or client service, preferably within a luxury consumer goods environment
• Good command of Thai; fluency in one or more foreign languages is an advantage, with Mandarin Chinese preferrence
• Strong computer literacy
• Excellent cross-selling and interpersonal skills
• Service-oriented, with strong communication abilities and a client-focused mindset
• Able to work independently while also collaborating effectively within a team
• Genuine passion for luxury and strong interest in the retail and fashion industry