Sales Manager

Job Description

• Manage and develop retail and business sales activities to achieve company sales targets.
• Attend to customer enquiries, understand customer requirements and recommend suitable electrical products and accessories.
• Build and maintain good relationships with retail customers, contractors, businesses and B2B clients.
• Manage customer enquiries, quotations, sales follow-ups and customer records.
• Develop customer follow-up strategies to improve customer retention, repeat sales and new business opportunities.
• Monitor sales performance, customer trends, product demand and sales opportunities.
• Prepare sales reports and provide regular performance updates to management.
• Guide and support sales staff in customer service, product recommendation, sales follow-up and customer engagement.
• Manage customer communications through retail walk-ins, telephone, WhatsApp, email and online platforms.
• Ensure consistent product information, pricing, quotations and customer service across different sales channels.
• Use digital and AI tools such as ChatGPT to support customer communication, product descriptions, sales materials and business reporting.

Job Requirements

• Good communication, customer service and relationship management skills.
• Able to manage customer enquiries, quotations and sales follow-up independently.
• Good analytical and organisational skills with the ability to monitor sales performance and identify business opportunities.
• Comfortable using Microsoft Office, digital communication platforms and CRM or sales tracking systems.
• Self-motivated, responsible and able to work independently as well as within a team.