Sales Operations Manager

Deemoney

5-8 Years

Thailand

Posted a day ago

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Job Description

Sales Development Representative (SDR)

Role Summary

Makes the B2B pipeline trustworthy enough to forecast from. Today, B2B tracking is fragmented across multiple disconnected tools with no CRM in place, and conversion from onboarding to first transaction is largely untracked. This role owns pipeline hygiene, deal-stage discipline, and forecasting for B2B, and is the primary internal owner of the CRM rollout from the B2B side.

Key Responsibilities

Own pipeline hygiene across SDR, Business Development, and Account Executive-sourced deals, including stage definitions, required fields, and deal-aging rules
Build and maintain the B2B forecast model against agreed targets
Lead CRM evaluation and rollout from the B2B side, in partnership with the GTM Engineer/Product Marketer
Attribute onboarding-to-first-transaction conversion by campaign and market
Administer deal tooling and reporting so team performance is visible on an ongoing basis, not reconstructed manually
Flag markets falling behind their expected growth rate early
Maintain the B2B performance scorecard alongside the P2P scorecard

Requirements & Criteria

5-8 yrs experience in RevOps, sales operations, or B2B analytics, ideally in a B2B SaaS, fintech, or payments environment
Hands-on CRM administration experience
Strong Excel/Sheets modeling skills as a bridge until the CRM is fully live
Comfortable defining process, such as deal stages, service standards, and data hygiene rules, from scratch
Experience partnering with sales leadership on forecast accuracy and pipeline coverage

Tools & Platforms

CRM administration: HubSpot, Salesforce, or equivalent
Reporting and modeling: Excel/Google Sheets
Support and ticketing systems: Freshdesk, Freshchat

KPIs: This Quarter

Forecast accuracy against actuals
Pipeline data completeness and hygiene
Onboarding-to-first-transaction conversion, tracked and attributed by campaign and market
Progress against CRM rollout milestones
Consistency and timeliness of pipeline reporting