SBS Performance Shop Management (Scommerce)
Job Description
Job Description
- Performance Monitoring: Monitor operational KPIs and team performance, ensuring timely and accurate reporting.
- Data Analysis & Insights: Analyze operational data to identify trends, root causes, risks, and opportunities for improvement.
- Dashboard & Reporting: Develop and maintain dashboards and automated reports to support business decision-making.
- KPI Management: Support KPI setup, target tracking, and performance reviews across the Operations team.
- Root Cause Analysis: Investigate operational issues and provide data-driven recommendations for corrective and preventive actions.
- AI & Automation: Leverage AI tools and automation solutions to improve reporting efficiency, optimize workflows, enhance productivity, and support operational decision-making.
- Process Improvement: Identify operational inefficiencies and recommend process improvements based on data insights and AI-driven analysis.
- Project Support: Support cross-functional projects, system enhancements, and digital transformation initiatives.
- Cross-functional Collaboration: Partner with Operations, Warehouse, Product, BI, and other stakeholders to provide analytical support and resolve business issues.
- Ad-hoc Analysis: Perform ad-hoc analysis and develop business insights to support management and strategic initiatives.
- Bachelor's degree in Business Administration, Operations Management, Supply Chain, Data Analytics, or a related field.
- >2 years of experience in Operations, Business Analytics, or Project Management.
- Strong analytical, problem-solving, and data interpretation skills.
- Experience with KPI management, dashboard development, and performance reporting.
- Proficient in Microsoft Excel and Power BI, Looker Studio, Tableau, or similar BI tools.
- Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Gemini) to improve productivity, automate reporting, and generate business insights.
- Strong communication and stakeholder management skills.
- Proficient in both Thai and English.
- Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
More Info
Key Skills
AI tools
KPI management
ChatGPT
dashboard development
Microsoft Copilot
Looker Studio
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