SCM Support & Hypercare Consultant Retail (Thai Speaking)
SCM Support & Hypercare Consultant Retail (Thai Speaking)
SymphonyAI- Posted 2 hours ago
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Job Description
Introduction
Job Title: SCM Support & Hypercare Consultant
Location: Bangkok, Thailand (Hybrid - onsite 2-3 days/week)
Department: Professional Services
Reports To: Vivek Kumar (Senior Director, R&D & PreSales)
Languages: Fluency in Thai and English is required.
JOIN US!
SymphonyAI is a global leader in AI-driven decision platforms, providing innovative solutions and insights that drive profitable revenue growth for retailers and CPG manufacturers. Our offerings span customer intelligence, merchandising, personalized marketing, and supply chain optimization. With cutting-edge AI, machine learning, and natural language technologies, our mission is to move retailers and CPG manufacturers beyond AI hype to tangible benefits through our Identity, Activate, Realize (IAR) approach. By identifying growth opportunities, activating strategic plans, and realizing measurable improvements in revenue and profit, we deliver on our promise of profitable growth, ease of doing business, quality service, and breakthrough innovation.
Job Description
About Role:
We are seeking someone to support retail ERP and supply chain systems after go-live. You will work with business teams, IT, and vendors to solve issues, keep systems stable, and support daily operations.
Responsibilities:
GOLD ERP experience is a plus, but not mandatory.
Compensation & Benefits:
We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.
About Us
About Us
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.
Job Title: SCM Support & Hypercare Consultant
Location: Bangkok, Thailand (Hybrid - onsite 2-3 days/week)
Department: Professional Services
Reports To: Vivek Kumar (Senior Director, R&D & PreSales)
Languages: Fluency in Thai and English is required.
JOIN US!
SymphonyAI is a global leader in AI-driven decision platforms, providing innovative solutions and insights that drive profitable revenue growth for retailers and CPG manufacturers. Our offerings span customer intelligence, merchandising, personalized marketing, and supply chain optimization. With cutting-edge AI, machine learning, and natural language technologies, our mission is to move retailers and CPG manufacturers beyond AI hype to tangible benefits through our Identity, Activate, Realize (IAR) approach. By identifying growth opportunities, activating strategic plans, and realizing measurable improvements in revenue and profit, we deliver on our promise of profitable growth, ease of doing business, quality service, and breakthrough innovation.
Job Description
About Role:
We are seeking someone to support retail ERP and supply chain systems after go-live. You will work with business teams, IT, and vendors to solve issues, keep systems stable, and support daily operations.
Responsibilities:
- Support ERP and supply chain systems in production
- Help during Hypercare and post go-live support
- Solve issues quickly and help prevent them from happening again
- Work with business users, IT teams, and vendors
- Support areas such as inventory, replenishment, warehouse, and planning
- Check integrations, data flows, and CSV files
- Track and escalate important issues
- Help with testing, training, and process improvements
- Be comfortable working in shift patterns requiring 24/7 availability in case of issues, including some weekends
- 3-10 years of experience in retail, supply chain, ERP support, or Hypercare
- Experience with ERP systems
- Knowledge of SQL / PL-SQL, Oracle DB, and Linux / Shell scripting
- Experience with CSV integrations
- Good problem-solving and communication skills
- Able to work in a fast-paced environment
GOLD ERP experience is a plus, but not mandatory.
Compensation & Benefits:
- Competitive salary and benefits package.
- Opportunities to manage innovative and challenging projects.
- A collaborative and inclusive work environment.
- Professional development and growth opportunities.
We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.
About Us
About Us
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.
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