Sea Logistics Customer Care Specialist
Kuehne + Nagel Pte Ltd- Posted 3 hours ago
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Job Description
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Join our Customer Care Team and bring your expertise and passion to delivering exceptional customer experiences that make a real difference.
How you create impact
You will support customers by providing helpful information, answering questions, and responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
- To drive customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- To establish and strengthen operational relation to customer contact(s) through daily interactions, regular care visits and pro-actively advising and consulting to ensure customer satisfaction.
- To qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted and closed.
- To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To qualify and enter customer orders into the operational execution process.
- To collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.
- To document, resolve, analyze all complaints and then identify, share and eliminate root causes.
- To create, review and refine customer reports.
- To ensure delivery against all financial targets and strategic objectives.
What we would like you to bring
- Minimum 2 years of experience in sea freight customer care or related logistics roles.
- Excellent presentation and communication abilities.
- Fluent in English (spoken and written).
- Willing and able to travel frequently within the designated area in Thailand.
What's in it for you
- Miscellaneous benefits such as dental, hospitalization and others
- Annual Wage Supplement (AWS)
- Training and development
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
More Info
Key Skills
stakeholder collaboration
complaint resolution
sea freight forwarding
customer onboarding
quotation management
logistics coordination
About Company
