Job Description

Company Description

Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.

Role Description

This is a full-time on-site role for Senior Catering Sales Manager (Corporate) who generate, manage, and convert catering-related leads into successful events. Coordinate with clients, vendors, and internal teams to ensure seamless execution of events while maximizing revenue and ensuring clients satisfaction

Responsibilities:

Sales and Business Development:

Develop and implement strategies to achieve or exceed catering sales budget and increase catering bookings
Proactively identify and pursue new catering business opportunities through tradeshows, networking, marketing campaigns, and community engagement
Design and plan catering package that maximizes conversion rates and profitability for the hotel
Build and maintain relationships with clients, vendors, and industry professionals to generate leads and referrals
Conduct sales presentations and site tours for prospective clients
Prepare and deliver proposals, contracts, and pricing information to clients to showcase the hotel's event spaces and catering options
Maximize revenue potential by up-selling in all revenue-producing areas and ensuring proper utilization of function space, ballrooms, and meeting rooms

Client Management:

Serve as the primary point of contact for clients from the initial inquiry through to the day of the event
Provide personalized service to clients , understanding their vision and needs to tailor proposals and services accordingly
Manage all communication with clients, ensuring timely and accurate responses
Conduct regular follow-up to maintain engagement and satisfaction throughout the planning process

Event Coordination:

Work closely with clients to plan and execute events, including menu selection, room setup, audiovisual requirements, and other details
Prepare detailed proposals, negotiate contracts, and finalize bookings, ensuring all event details are accurately captured
Prepare and manage Banquet Event Order (BEO), ensuring all details are documented and agreed upon by all parties
Manage event deposits, payments, and billing, ensuring timely collection of all revenue
Attend or lead BEO meetings, and other relevant meetings to ensure all departments are informed about event details and last-minute changes
Collaborate with the culinary team to develop customized menus that align with clients preferences and budgets
Coordinate with internal departments (culinary, banquet operations, AV, etc.) to ensure all event details are executed flawlessly
Oversee the setup, breakdown, and on-site management of catering events, ensuring everything runs smoothly and addressing any issues that arise

Marketing and Promotion:

Collaborate with the marketing team to develop promotional materials, online content, and campaigns targeting catering clients
Attend and represent the company at bridal shows, wedding expos, trade shows, industry events, networking functions and other relevant events to increase visibility and generate leads
Maintain an up-to-date knowledge of industry trends, competitor offerings, and industry best practices.

Administrative Duties:

Maintain accurate records of clients interactions, sales activities, and event details using the hotel's CRM system
Prepare regular reports on sales performance, client's feedback, and market trends
Provide feedback and suggestions for continuous improvement in catering sales processes
Ensure compliance with all hotel policies and procedures, as well as relevant legal and regulatory requirements

Other Duties: