We're now seeking a Senior Client Service Officer - Corporate Service todelivers timely to our Legal client. To support, resolves issues, coordinates with internal teams, manages onboarding and client data, and identifies upsell opportunities.
Salary: THB 30,000 - 35,000 per month
Responsibilities:
- Handle incoming customer calls and emails in a timely and professional manner.
- Provide prompt and accurate responses to customer inquiries regarding inquires raised.
- Identify and diagnose client requirements and provide appropriate solutions or escalate to the relevant team member for further assistance. Take ownership of customer issues and ensure timely resolution.
- Coordinate with internal teams to meet client requirements and deadlines.
- Ensure smooth onboarding and timely resolution of client issues.
- Record meeting notes and maintain accurate client data.
- Identify opportunities to upsell relevant services and solutions that align with client needs, contributing to revenue growth and client satisfaction.
Qualifications:
- Bachelor's degree holder in Law, Business Administrative or related.
- Strong experience in client dealing role, preferred with background on corporate work on company registration matter, corporate secretarial, and BOI company.
- Excellent English and Thai communication skills (Business level)
- Ability to manage and prioritize tasks effectively, especially with MNC and BOI companies.
- Strong problem-solving skills and attention to detail.
- Client-focused mindset with a proactive approach to problem-solving.
- Pleasant personality and high level of integrity and professionalism.
- Growth mindset.
