Senior Credit Card Portfolio and Customer Experience Management Manager

Key Responsibilities

• Develop and execute portfolio strategies to drive sustainable portfolio growth, profitability, and customer value.
• Monitor and manage key portfolio performance indicators including Activation, Spend, Revolving Balance, Installment Utilization, Retention, Delinquency, Credit Cost, and Profitability.
• Conduct in-depth portfolio analysis to identify business drivers, emerging trends, risks, and growth opportunities.
• Evaluate the impact of macroeconomic and microeconomic factors on portfolio performance and recommend appropriate strategic actions.
• Generate actionable insights through data analytics and translate findings into business initiatives.
• Collaborate with cross-functional teams to drive portfolio optimization, customer lifecycle management, and profitability enhancement programs.
• Develop executive-level presentations and communicate complex analytical findings in a clear and compelling manner.
• Influence stakeholders and drive alignment on key portfolio management initiatives.

Qualifications:

• 10-15+ years of experience in Credit Card and/or Unsecured Lending businesses
• At least 7 years of direct experience in Portfolio Management
• Strong understanding of Customer Behavior, Customer Journey, Customer Lifecycle Management
• Proven experience in one or more of Credit Card Portfolio Strategy, Portfolio Analytics, Portfolio Profitability Management