Senior Manager (Key Account Management)

The Key Account Manager is responsible formanaging a portfolio of client accounts, ensuring customer satisfaction, anddriving revenue growth.

This role involvesnurturing existing relationships, identifying new sales opportunities withinthose accounts, and collaboratingwith internal teams to deliver customized solutions that meet client needs.

. Team Inspiration and Leadership:

o Inspirea diverse team acrossmultiple geographies, fostering culture of collaboration, innovation, andexcellence

o Leadother team as needed in delegaterole or other, as/when needed to ensure continuity of the projects as perbusiness requirements.

. Driving ProfitableGrowth:

o Serveas the primary point of contactfor assigned accounts, building strong, long-term relationships with clients.

o Understand clients business goalsand challenges to offer tailored solutions andproducts.

o Drive sales growth within existingaccounts through upselling, cross-selling, and contract renewals.

o Develop account plans, salesforecasts, and activity reports to track performance against targets.

o Collaborate with internal departments(e.g., product, customer service, marketing,manufacturing, NPI, supply chain)to ensure timely and successful delivery of solutions.

o Negotiate pricing, terms, andagreements to close sales and maintain profitable relationships.

o Respond to client inquiries andresolve issues efficiently to maintain high customer satisfaction.

o Identify new business opportunitiesand referrals within existing accounts.

o Stay updated on industry trends,competitor activities, and product knowledge to effectively position thecompany's offerings.

o Build and maintain strong, trustedrelationships with senior stakeholders anddecision-makers within key accounts.

o Identify and capitalize on upsellingand cross-selling opportunities to maximize account revenue.

o Monitor account performance metrics,forecast revenue, and manage budgets.

o Proactively identify risks anddevelop mitigation plans to secure account stability.

o Represent the company at clientmeetings, industry events, and conferences to promote strong partnerships.

o Stay updated on industry trends,competitive landscape, and market developments to advise clients and inform company strategy

o Track KPIs to measure programperformance and identify areas for improvement.

o Leverage customer relationshipmanagement system or any other technology to drive data-based decisions, visibility, and automation across the business

o Ensure adherence to global tradecompliance, regulatory standards, and corporate sustainability goals.

Qualifications

. Bachelor's degree in business, Marketing, Sales, or related field.

. Minimum 3-5years of experience in key account management, or business to business.

. Proven abilityto meet or exceed sales targets and grow account revenue.

. Strong negotiation,communication, and interpersonal skills.

. Ability tobuild trusted relationships with C-level executives and senior stakeholders.

. Solid organizationalskills and attention to detail.

. Analytical mindsetwith financial acumen to manage budgets and forecasts.

. Proficient withCRM software and sales analytics tools.

. Experience inMedical Devices or related field is a plus.

Skills:

. Strong communication skills with the ability to influence across all organizationallevels.

. Sales driven mindset, with demonstrated end-to-end critical thinking.

. High degree of accountability and a track record of delivery excellence.

. Resilience and adaptability in a fast-paced environment

. Ability to influence cross-functional teams without direct authority.

. Detail-oriented with strong problem-solving capabilities, time management and prioritization.