Senior Manager Talent Acquisition
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Job Description
Job Summary
The Senior Manager – Talent Acquisition will lead end-to-end recruitment strategies and employee engagement initiatives for the BPO operations. The role focuses on building a strong talent pipeline, ensuring timely hiring to meet business demands, and creating programs that enhance employee experience, retention, and workplace culture.
Key Responsibilities
Develop recruitment strategies to meet aggressive hiring targets and reduce turnaround time (TAT).
Manage campus hiring, job portals, vendor partnerships, and referral programs.
Oversee recruitment team performance and ensure hiring quality metrics are met.
Implement data-driven recruitment practices and track KPIs like TAT, cost per hire, and offer-to-join ratio.
Partner with operations leaders to understand workforce planning and manpower requirements.
Ensure smooth onboarding and candidate experience.
Conduct engagement surveys, pulse checks, and feedback sessions to improve employee satisfaction.
Plan and execute employee events, recognition programs, and wellness initiatives.
Work with HR and operations teams to address employee concerns and improve retention.
Develop programs to strengthen organizational culture and employee morale.
Manage external vendors and recruitment partners.
Present MIS reports and insights to senior leadership.
Drive continuous improvement based on analytics and feedback.
Required Qualifications
MBA / PGDM in Human Resources or related field.
8–12 years of HR experience, with significant exposure to BPO/Contact Center hiring.
Minimum 3–5 years in a leadership role managing TA teams and engagement initiatives.
Key Skills & Competencies
High-volume recruitment expertise
Strong stakeholder management
Employee engagement program design
HR analytics and reporting
Team leadership and people management
Excellent communication and interpersonal skills
Knowledge of HR systems and recruitment tools
Preferred Experience
Experience handling bulk hiring in BPO/ITES environments.
Exposure to employee retention strategies and culture-building programs.
The Senior Manager – Talent Acquisition will lead end-to-end recruitment strategies and employee engagement initiatives for the BPO operations. The role focuses on building a strong talent pipeline, ensuring timely hiring to meet business demands, and creating programs that enhance employee experience, retention, and workplace culture.
Key Responsibilities
- Talent Acquisition
Develop recruitment strategies to meet aggressive hiring targets and reduce turnaround time (TAT).
Manage campus hiring, job portals, vendor partnerships, and referral programs.
Oversee recruitment team performance and ensure hiring quality metrics are met.
Implement data-driven recruitment practices and track KPIs like TAT, cost per hire, and offer-to-join ratio.
Partner with operations leaders to understand workforce planning and manpower requirements.
Ensure smooth onboarding and candidate experience.
- Employee Engagement
Conduct engagement surveys, pulse checks, and feedback sessions to improve employee satisfaction.
Plan and execute employee events, recognition programs, and wellness initiatives.
Work with HR and operations teams to address employee concerns and improve retention.
Develop programs to strengthen organizational culture and employee morale.
- Stakeholder Management
Manage external vendors and recruitment partners.
- HR Analytics & Reporting
Present MIS reports and insights to senior leadership.
Drive continuous improvement based on analytics and feedback.
Required Qualifications
MBA / PGDM in Human Resources or related field.
8–12 years of HR experience, with significant exposure to BPO/Contact Center hiring.
Minimum 3–5 years in a leadership role managing TA teams and engagement initiatives.
Key Skills & Competencies
High-volume recruitment expertise
Strong stakeholder management
Employee engagement program design
HR analytics and reporting
Team leadership and people management
Excellent communication and interpersonal skills
Knowledge of HR systems and recruitment tools
Preferred Experience
Experience handling bulk hiring in BPO/ITES environments.
Exposure to employee retention strategies and culture-building programs.
More Info
Key Skills
HR analytics and reporting
Knowledge of HR systems and recruitment tools
Team leadership and people management
High-volume recruitment expertise
Employee engagement program design
About Company
Skills:
Campus and early-career hiring initiatives, Employer Branding, Digital recruitment solutions, Analytical orientation, Talent Acquisition strategy, High-volume recruitment, Stakeholder Management
Skills:
Data Analytics, Recruitment Operations, Talent Acquisition Strategy, Leadership Hiring, Stakeholder Management, Employer Branding