Senior Operations Specialist (Driver Engagement) based in Bangkok, Thailand, responsible for delivering a consistently high-quality experience for customers and partners by strengthening operational standards, improving driver and fleet quality, and driving engagement across the marketplace.
About Us
With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.
Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
About The Role
You will be responsible for leading initiatives that enhance driver and fleet engagement while ensuring high operational standards across all touchpoints. This includes developing scalable processes and frameworks to improve quality, monitoring key performance metrics such as acquisition, onboarding, conversion, and engagement, and driving continuous improvement
Main tasks and responsibilities:
- Drive initiatives to deliver a consistently high-quality experience for customers and partners by setting and upholding operational standards across all key touchpoints.
- Develop scalable frameworks and processes to manage and improve fleet and driver quality, while monitoring key performance metrics such as acquisition, onboarding, conversion, and engagement.
- Identify local bottlenecks and opportunities, designing and implementing effective solutions in collaboration with central and local teams.
- Build and manage strong relationships with fleet partners to ensure alignment on business goals, performance targets, and long-term success.
- Collaborate cross-functionally with Product, Support, Legal, and Marketing to localize and implement strategic projects that support growth and sustainability.
- Foster a culture of operational excellence by supporting internal teams and partners, taking on varied operational challenges with a startup mindset, and mentoring junior team members as needed.
About you:
- You have 5+ years of relevant experience in operations, consulting, mobility, or similar fast-paced environments.
- You're highly analytical, with a data-driven approach to problem-solving and decision-making.
- You're detail-oriented and have a strong sense of ownership – you don't wait to be told what to do.
- You're a clear and confident communicator, fluent in English and Thai.
- You're comfortable managing and engaging multiple stakeholders while adapting priorities in a dynamic environment
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!
Why you'll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 600+ cities across 50+ countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
- Take care of your physical and mental health with our wellness perks.
- Some perks may differ depending on your location and role.
