Senior Payment Operations Executive (LINE Pay)

About Us

LINE MAN Wongnai is one of Thailand's fastest-growing technology companies, operating three core business groups: On-demand Services under the LINE MAN brand, the leader in food delivery, mart delivery, messenger, transportation, and telepharmacy; Merchant Digital Solutions under the Wongnai brand, the leading provider of POS and digital solutions for merchant management, beauty, and wellness clinics; and Pay & Financial Services under the LINE Pay brand, an integrated online and offline payment platform.

As a data and AI-driven company, our mission is to Digitalize Everyday Life Services, guided by our core values: Innovate Faster, Go Deeper, and Respect Everyone. Together, we power a digital ecosystem that serves 10 million users, 520,000 active online and offline merchants, and over 290,000 active riders and drivers nationwide.

Join us, and you'll work alongside talented, driven people who take real ownership from day one. Here, your work won't just move a project forward, it'll shape how millions of people live every day.

What You'll Do:

• Validate, investigate, and resolve complex payment issues and discrepancies, ensuring high processing accuracy and prompt resolution for escalated cases
• Perform a reconciliation of payment transactions across various channels and proactively resolve systemic unmatched cases on a daily basis
• Monitor payment system performance and transaction flows to identify abnormalities, coordinating with technical teams and external partners to resolve service disruptions
• Act as a subject matter expert on payment services to troubleshoot and resolve intricate operational challenges with both internal stakeholders and external providers
• Support the execution of operational projects and continuous improvement initiatives to enhance payment workflows efficiency
• Maintain and update operational SOPs and process documentation to ensure standardization and compliance with internal controls
• Serve as the primary contact for managing unexpected payment incidents, including providing support during weekends or holidays as necessary to ensure service continuity
  
  

What You'll Need:

• Bachelor's degree in Business, Finance, Engineering, or a related field
• 2-3 years of working experience in payment operations, fintech, or financial services
• Proficient in Microsoft Excel or Google Sheets for data handling is a must
• Familiarity with AI tools and basic coding (e.g., Google Apps Script, Python) for productivity enhancement or process automation is a plus
• Strong analytical and problem-solving skills with the ability to identify root causes of financial and technical discrepancies
• Excellent communication and interpersonal skills to collaborate effectively across departments
• Highly detail-oriented, well-organized, and able to work independently in a fast-paced environment
• Flexibility to work on a provided schedule, including weekends or unusual hours to handle urgent incidents