Senior Salesforce Platform & AI Specialist

1. Role Purpose

• Design, configure, develop and support Salesforce applications, automation and Agentforce solutions.
• Translate business requirements into maintainable solutions.
• Apply current Salesforce capabilities and product direction to a practical business roadmap.

2. Main Accountability

• Translate business requirements into solution designs, configurations and acceptance criteria.
• Build and maintain Salesforce applications, objects, validation rules, user interfaces and Flow automation.
• Configure and test Agentforce instructions and actions, including data access, response accuracy, exceptions and human handover.
• Implement and troubleshoot Salesforce-side integrations with SAP, Data 360, Tableau and other systems.
• Assess releases, security changes and feature retirements; test and implement relevant improvements.
• Manage user access, platform security, testing and deployment; maintain documentation and release records.
• Support users through Freshservice, meet agreed service targets, resolve issues, maintain knowledge articles and provide training.
• Apply basic project and change management, including planning, risk tracking, impact assessment, user acceptance, deployment and rollback.

3. Education

• Bachelor's degree in IT, Computer Science, Computer Engineering, Information Systems or a related field.

4. Experience

• 5+ years in hands-on Salesforce administration, configuration, solution delivery or support.
• Recent implementation experience with Lightning, Flow, security and integrations across Salesforce releases.
• Hands-on Agentforce implementation or substantial business pilot experience.
• Working experience with Data 360/Data Cloud, business requirements and user support.

5. Technical Skills

• Application Development: Independently configure Lightning Experience, Lightning App Builder, objects, validation rules and Salesforce Flow.
• Security: Configure permission sets, permission set groups, roles, sharing rules and data access controls.
• Agentforce: Build, test and troubleshoot agents, instructions and actions using trusted business data.
• Data & Integration: Write SOQL queries; implement and troubleshoot REST API integrations, OAuth and External Client Apps.
• Release & Support: Perform sandbox testing, deployment, impact assessment and root-cause troubleshooting.
• Management: Basic project and change management knowledge.

6. Core Competencies

• Business analysis and practical solution design.
• Hands-on delivery and independent troubleshooting.
• Understanding of current Salesforce capabilities and future direction.
• Ownership, service mindset, clear communication and continuous learning.

7. Preferred Qualifications

• Relevant current Salesforce certifications in administration, application building, consulting, Agentforce or Data 360.
• Sales Cloud experience in manufacturing, trading or multi-company environments.
• Salesforce–SAP integration and Tableau collaboration experience.
• Apex or Lightning Web Components development experience.
• Experience with platform modernization and Freshservice.

8. Language Skills

• Able to speak, read and write English for effective communication with international partners.