Senior Service Engineer (Key Account)
Thailand | Mindray
This is a role for someone who enjoys building real partnerships with hospitals — understanding what they need, shaping service solutions around it, and growing long-term relationships that matter to both sides. You'll work closely with distributors and internal teams to deliver service excellence to our most strategic accounts.
What You'll Do
Customer & market management
- Understand Thailand's healthcare service market (public and private) and identify Strategic Key Accounts.
- Work closely with distributors to define and deliver competitive service solutions and SLAs for key accounts.
- Build and maintain strong relationships with hospital stakeholders to support account growth and long-term cooperation.
Service solutions & business development
- Identify customer pain points and service opportunities and provide tailored solutions.
- Drive service-related business growth — service contracts, spare parts, upgrades — together with partners.
- Establish service KOLs and enhance company influence through professional service delivery.
Project & solution support
- Support key projects by coordinating internal teams (sales, service, HQ) and external stakeholders.
- Provide technical and solution support during pre-sales and project execution.
- Contribute to system-level solution discussions where needed (e.g. device connectivity, workflow optimization).
Capability building
- Provide training and enablement to distributors and customers to strengthen service capability.
- Continuously improve service processes based on customer feedback and field experience.
What You'll Bring
Education & experience
- Bachelor's degree or above in Biomedical Engineering, Medical, or a related field.
- 3–5 years in medical device service, service sales, or key account management.
- Experience with PMLS or MIS is highly preferred.
Market & business knowledge
- Strong understanding of hospital workflows and the local healthcare system.
- Experience in service contracts or service business development (preferred).
- Established relationships with key hospitals are a strong advantage.
Digital & integration exposure
- Exposure to medical IT systems (HIS/EMR/LIS) or device connectivity is a plus.
- Basic understanding of digital service or integration projects is welcome but not required.
Ways of working
- Fluent English required; Thai is a plus.
- Strong communication, coordination, and stakeholder management skills.
- Proactive, results-oriented, and comfortable managing competing priorities.
- Willing to travel within Thailand.
Nice to have
- Background in PMLS / MIS / IVD products.
- Experience in Service KA, service sales, or solution selling.
- Familiarity with channel collaboration models and hospital-level integrated solutions.
