Senior Specialist (Customer Service)

Job Description:

• Take care of customer inquiries, for example how to place order, what is the product code, MOQ and price etc.
• Communicate with customers to get their orders/delivery requests booked in SAP on timely base, manage the change if any.
• Communicate with sales, supply chain, logistics and finance team to make sure of smooth order to cash process.
• Follow up customer complaints and sustain customer satisfaction level.
• Support sales to apply for CLUR, TP, IBP etc. in system, provide database and reports on request.
• Management of customer profile, new creation or change.

Requirements:

• Bachelor degree in business management or related.
• 3 years experience in sales support or customer service.
• Knowledge in business related, SAP skills are preferred.
• Good communication skills in mother language Thai, English - fluent.