Job Description

Join Rivermate as a Service Delivery Associate!

Freelance Contract
Remote from Thailand
Thai and English proficiency is mandatory

Hightekers Group is the global parent company powering two market-leading brands and business models designed to make international employment and flexible work simple, practical, and human: Hightekers and Rivermate.

This specific position sits within Rivermate,theEmployer of Record (EOR) business that enables companies to hire, employ, and pay talent in 180+ countries without establishing local entities. Built on 15+ years of experience, 38 owned entities, and a network of 150+ local partners, we combine deep knowledge of local regulations with direct access to in-house legal, tax, and HR experts, enabling growing teams to expand globally with confidence.

As a Service Delivery Associate, you'll help deliver accurate, compliant payroll services for professionals working across borders, ensuring every consultant gets paid on time, every time.

This isn't just payroll; it's about building trust, delivering precision, and empowering people worldwide to work freely and confidently.

What You'll Do

Manage end-to-end recurring payroll timelines for employees hired through the EOR model, ensuring everyone is paid accurately, on time, and in full compliance with local employment standards.
Collect, validate, and process monthly variable inputs including OT, statutory allowances, withholding taxes (PND 1), Social Security Fund (SSF) calculations, bonuses, expenses, and overtime) across Thailand and other regional jurisdictions, acting as the technical gatekeeper of operational data.
Coordinate cross-functionally with external payroll vendors, internal Finance, HR, and Legal teams to meet statutory deadlines while maintaining treasury funding and regulatory alignment.
Manage final payroll outputs by delivering payslips securely to employees and ensuring all financial reporting and client invoicing are prepared with absolute precision.
Monitor operational workflows proactively to identify potential discrepancies, escalate administrative bottlenecks, and propose continuous workflow improvements.

What You Bring

2–3+ years of professional experience in payroll operations, preferably within a multi-country, outsourced, or international operational setting.
Strong technical understanding of monthly payroll cycles, global reconciliations, and third-party vendor coordination.
Direct experience with Thai labour compliance, Personal Income Tax (PIT) withholding, Social Security Office (SSO) filings, and local statutory leave rules.
Proven ownership mindset with excellent attention to detail, process discipline, and experience contributing to SOP improvements.
Proficiency in tools and systems, including Google Workspace, Excel, Google Sheets, global payroll/HR systems (e.g., Humanica, Darwinbox, Seamless HR, ADP Streamline), government portals (e.g., e-WHT/ e-SSo), and project management platforms.
Bachelor's degree in Finance, Accounting, Business Administration, HR, or a related field (or equivalent experience), with certifications in Payroll or HR Administration being a strong plus.
Fluent in Thai and English (written and spoken). Any other regional languages are a strong plus.

*For some roles supporting specific international markets, observed public holidays adjust to match your assigned geographical scope rather than your local contract location.

Join Us!

Even if your experience doesn't tick every box, we'd still love to hear from you. At Hightekers, we value mindset, potential, and alignment with our mission just as much as hard skills. If this sounds like your kind of challenge, let's build the future of global work together!

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