Service Manager

Company Description Maxwell Security, part of Maxwell Integration Company Thailand, is a leading technology firm specializing in smart, secure connectivity and integration solutions. The company focuses on bridging gaps between systems, devices, and data streams to help organizations operate more efficiently and securely. Its expertise includes building robust interfaces that protect against threats while supporting IoT, cloud services, and legacy systems. Maxwell Security delivers intelligent, reliable, and forward-looking integration services across Thailand and international markets, offering team members exposure to advanced security and connectivity solutions.

Role Description The Service Manager is a full-time, on-site role based in Bangkok City, Thailand. This role oversees daily service operations, ensuring that security integration projects and support activities are delivered on time, within scope, and to quality standards. The Service Manager coordinates service teams, manages incident and escalation processes, and maintains strong communication with clients regarding service performance, maintenance schedules, and issue resolution. Responsibilities include monitoring system performance, prioritizing service requests, optimizing workflows, and maintaining documentation for service procedures and reports. The role also collaborates with technical, sales, and project teams to improve service offerings, implement best practices, and support continuous improvement initiatives.

Qualifications

• Service management and operations skills, including incident handling, ticket management, and service-level monitoring.
• Customer relationship and communication skills, with the ability to manage expectations, address concerns, and build long-term trust.
• Technical understanding of security, integration, or IT systems, with the ability to coordinate between technical teams and non-technical stakeholders.
• Organizational and leadership skills, including team coordination, task prioritization, and performance oversight.
• Problem-solving and analytical skills for diagnosing service issues, identifying root causes, and implementing practical solutions.
• Experience in technology, security, or integration services; prior work in service management or similar roles is preferred.
• Bachelor's degree in engineering, information technology, business, or a related field, or equivalent practical experience.
• Ability to work on-site in Bangkok City, Thailand, with strong collaboration skills in a multicultural environment.
• Proficiency in English; Thai language skills are an advantage.