Service Manager

Responsibilities

Responsible for monitoring and inspecting the quality of service operations and compliance with established processes, including identifying and reporting service quality issues, major product quality issues, and other abnormalities.

Responsible for collecting system-related issues, proposing solutions to improve and optimize processes, and following up and supervising the implementation of improvement initiatives.

Responsible for coordinating and allocating service resources, identifying abnormalities such as insufficient service resources or unauthorized use of resources, and coordinating resource allocation across different departments.

Responsible for establishing and managing customer service centers, monitoring the transmission of customer feedback and information, and following up and supervising the handling of customer complaints.

Responsible for department management and development, including coordinating the establishment and management of the department, such as recruitment, training, personnel selection, and talent development.

• Perform other key tasks and responsibilities assigned by Headquarters and superiors.

Qualifications

• Bachelor's degree or higher in Business Administration, Mechanical Engineering, Machinery Manufacturing, English, International Trade, or a related field.
• Strong experience in after-sales service within the construction machinery industry, with a good understanding of service management systems and processes. Candidates with previous experience as a Service Manager will be given preferential consideration.
• Fluent in the local language and able to communicate effectively in English or Chinese, with strong listening, speaking, reading, and writing skills.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Good command of Chinese.