Service & Parts Director Equipment Distribution

About Our Client

Our client is a leading distributor of a globally recognised construction equipment brand, with a strong market position in Thailand. They run a nationwide network of sales, parts, and service operations, and are now looking for a senior aftersales leader to drive the next stage of service excellence and customer growth.

Job Description

• Lead the nationwide service and parts organisation, including service centres, field service teams, parts warehousing, and technical support functions
• Define and execute the aftersales strategy to improve customer satisfaction, machine uptime, and aftersales profitability
• Own the full service and parts P&L, including revenue growth, margin, cost control, and operational KPIs
• Drive parts business performance through inventory planning, fill rate, availability, and pricing strategy
• Oversee warranty management, technical escalations, and product quality feedback in close coordination with the principal
• Build and develop service, parts, and technical teams through structured training and capability programmes
• Develop value-added offerings such as preventive maintenance programmes, service contracts, and parts sales initiatives
• Standardise service and parts processes, systems, and reporting across all branches
• Partner with the Sales team to strengthen customer retention and lifetime value
• Engage key accounts directly on critical service and parts issues

The Successful Applicant

• Bachelor's degree in Mechanical, Automotive, or a related Engineering field
• 10+ years of aftersales experience covering service and parts in heavy equipment, construction machinery, commercial vehicles, or similar capital equipment
• At least 5 years in a senior leadership role managing multi-site aftersales operations
• Proven track record of managing a service and parts P&L and growing aftersales revenue
• Solid understanding of parts inventory management and supply chain with an international principal
• Strong understanding of hydraulic, engine, and electrical systems
• Strong leadership, commercial acumen, and customer-facing skills
• Good command of English; Mandarin is an advantage
• Willingness to travel upcountry as needed

What's on Offer

• A strategic leadership role with direct impact on the business's nationwide growth
• Competitive salary package with performance-based incentives
• Company car and comprehensive benefits
• The opportunity to shape and scale a market-leading aftersales organisation