Service Staff Thai

Company Description COCA Holding International Co., Ltd. is a leading food and hospitality group with a strong commitment to quality, innovation, and personalized service. With over 60 years of heritage, the company has grown from local roots in Thailand to an expanding international presence. COCA focuses on creating memorable dining experiences through dedicated team members and a strong customer-centric culture. The group offers opportunities for professional growth, collaboration, and learning within a dynamic and reputable organization.
Role Description The Service Staff Thai role is a full-time, on-site position based in Bangkok. The role involves welcoming guests, guiding them through the menu, taking orders accurately, and coordinating with kitchen and bar staff to ensure timely service. Service Staff team members maintain cleanliness and presentation of the dining area, set up tables, and support daily operations to uphold brand standards. The role also includes handling basic customer inquiries, assisting with payment processes, and promoting menu items and promotions. Service Staff are expected to work closely with colleagues and supervisors to deliver consistent, high-quality service and a positive guest experience.
Qualifications

• Strong customer service and communication skills, with the ability to interact professionally and courteously with diverse guests.
• Basic sales skills, including introducing promotions and upselling menu items appropriately.
• Analytical skills to handle simple order issues, guest requests, and operational tasks with attention to detail.
• Basic finance awareness to manage bills, payment handling, and cash or POS transactions accurately.
• Ability to work in a fast-paced hospitality environment, including evenings, weekends, and holidays as required.
• Previous experience in restaurant or hotel service roles is an advantage but not mandatory.
• Team-oriented mindset, reliability, and a strong commitment to service quality and hygiene standards.
• Proficiency in Thai language; basic English communication is an added benefit.