Showroom Attendant

Asia Thailand LIXIL (Thailand) PCL. Employee Assignment Not remote Full Time 16 October 2026

Role Purpose

The Showroom Attendant serves as the primary host and brand ambassador, welcoming homeowners, architects, and designers to the TOSTEM showroom. This role delivers a friendly and informative walkthrough of product displays, captures customer requirements, and coordinates with sales teams to turn visits into successful sales opportunities.

Key Responsibilities

Strategic Execution & Lead Capture

• Welcome showroom visitors, introduce TOSTEM products, and record customer details accurately in the team database.
• Identify customer needs (renovation, new build, or architectural project) and hand off qualified leads to retail or project sales specialists for further follow-up.
• Keep track of daily visitor counts and common customer inquiries to assist the team with display planning.
  
  

Operational & Showroom Excellence

• Conduct Guided tours of showroom displays, explaining product features, functions, and materials in an easy-to-understand way.
• Maintain high showroom presentation standards, ensuring display units, lighting, product catalogs, and customer lounge areas are clean, tidy, and ready for visitors daily.
• Manage product catalog stocks, sample materials, and promotional giveaways used in the showroom.
  
  

Stakeholder & Customer Experience Management

• Deliver warm, consultative service, helping clients understand practical benefits like smooth sliding, safety, soundproofing, and durability.
• Support administrative preparations for showroom events, architectural visits, and partner training sessions.
• Send follow-up emails, product brochures, or dealer contact details to visitors after their consultation.
  
  

Team Support

• Coordinate with internal sales and technical teams to get answers for specific client questions regarding installation or custom sizes.
  
  

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Communication, Arts, Humanities, or any related field.
• 0–2 years of experience in customer service, retail sales, hospitality, front desk, or event reception (Fresh graduates are welcome).
• Experience welcoming customers or providing face-to-face service is preferred.
• Friendly, polite, and clear communication skills in Thai and English.
• Familiar with basic computer tools (MS Office, Word, Excel, Email) for routine record-keeping.
• Interest in home decoration, housing products, or modern living spaces.
• Warm, welcoming, and approachable personality with a natural passion for helping people.
• Neat appearance, good manners, and high emotional maturity.
• Ability to learn basic product features and turn technical terms into simple benefits.
  
  

Working Hours

10.00 - 19.00, 5 Days a week, rotating roster

Work Location:

TOSTEM Flagship Showroom

CRYSTAL DESIGN CENTER (CDC), Pradit Manutham Road, Bangkapi