SME Retail Loan Admin Executive

SME Retail Loan Admin Executive

To provide administrative, operational, and coordination support to the RSME Collection & Recovery team to ensure the smooth execution of collection, recovery, restructuring, and portfolio management activities. Support the management of SME retail loan restructuring cases, including customer follow-up, document collection, credit assessment support, case administration, reporting, and implementation of approved restructuring arrangements.

Key Responsibilities

• Support recovery processes by administering litigation actions, filing Proofs of Debt (POD), tracking legal recovery cases, and facilitating the submission of eligible cases for write-off approval in accordance with internal policies and regulatory requirements.
• Prepare and maintain documentation for legal proceedings, including tracking and monitoring the progress of each proceeding.
• Liaise with external stakeholders, including Enterprise Singapore and solicitors to facilitate timely case resolution
• Prepare periodic management reports, including monthly ESG portfolio reports and other reports required by Management.
• Prepare post-mortem reviews on newly classified accounts, highlighting key drivers of default, lessons learned, and actionable recommendations
• Assist in maintaining data accuracy, preparing reports, tracking cases, managing correspondence, and supporting regulatory and operational requirements
• Manage and process SME retail loan restructuring cases.
• Contact customers to obtain documents, discuss repayment arrangements, and follow up on commitments.
• Review financial documents and assist in preparing credit assessments and restructuring proposals.
• Implement approved restructuring arrangements and monitor case progress.
• Maintain accurate records, documentation, and customer information.
• Perform KYC, due diligence checks, and related administrative tasks.
• Support repayment reminder calls and collection activities on an ad hoc basis.
• Assist with legal documentation, audits, compliance reviews, and ESG reporting.

Requirements

• Diploma or Degree in Banking, Finance, Accountancy, Business, or related discipline.
• Minimum 2 years experience in SME Banking, Credit, Loan Administration, Collections, Recovery, or Restructuring.
• Good analytical, communication, and administrative skills.
• Proficient in Microsoft Excel and Word.
• Meticulous, proactive, and able to work independently.
• Strong written communication skills

Please note that only shortlisted candidates will be notified.