Snr Specialist, Global People Services (HR)

The Senior Staff Specialist will support PROX project execution for GPSS transformation initiatives, with a focus on AI enablement, automation, productivity improvement, and digital service delivery. The role will coordinate project activities, translate business needs into practical implementation inputs, support testing and rollout, enable stakeholder adoption, and track measurable outcomes.

Key Responsibilities

AI Enablement and Digital Transformation

• Support PROX project execution for global AI, automation, and digital transformation initiatives that improve GPSS productivity, service delivery, and user experience.

• Assess demand trends, recurring service issues, manual effort, and process pain points to prioritise practical AI, automation, and self-service use cases.

• Translate business needs into clear use case requirements, process inputs, test scenarios, rollout materials, and success measures in partnership with PROX, GPSS, and technology partners.

• Coordinate pilots, UAT, rollout, issue resolution, documentation, adoption support, and post-implementation reviews for AI-enabled and digital solutions.

• Drive change readiness by preparing communications, updating knowledge content, developing user guidance, and reinforcing adoption with stakeholders.

• Track productivity, experience, and adoption outcomes to surface insights and shape continuous improvement opportunities.

Productivity Improvement & Process Optimization

• Drive productivity improvements that reduce manual effort, cycle time, rework, and repeat enquiries.

• Analyse workflows and service processes to identify inefficiencies, control gaps, and scalable improvement opportunities.

• Track and report productivity gains through dashboards, trackers, and post-implementation reviews.

• Recommend practical improvements that advance PROX's continuous improvement and productivity agenda.

Project Coordination & Initiative Execution

• Manage day-to-day project activities across PROX initiatives, including activity planning, milestone tracking, documentation, risks/issues follow-up, and status reporting.

• Prepare project materials including presentations, business case inputs, decision papers, trackers, and post-implementation reviews.

Cross‑Functional Collaboration

• Partner with HR COEs, GPSS leaders, technology teams, and vendors to align requirements, manage dependencies, and support delivery of digital, automation, AI, and self-service initiatives.

Minimun requirements:

• Bachelor's Degree in Human Resources, Business, Management, Information Systems, Technology, Engineering, or a related field.

• Minimum 5 years of experience in HR Operations, Shared Services, HR Transformation, PMO, Project Management, or Project Execution.

• Experience supporting or coordinating digital transformation, automation, AI, or technology-enabled initiatives.

• Ability to translate business requirements into use cases, process requirements, testing scenarios, rollout plans, and implementation activities.

• Strong project coordination and execution skills, including managing timelines, milestones, dependencies, risks/issues, and stakeholder follow-ups.

• Experience supporting UAT, pilot programs, implementation, adoption, and change management activities.

• Strong analytical skills with the ability to analyze processes, identify improvement opportunities, and measure outcomes.

• Experience working with dashboards, reports, trackers, and operational metrics to monitor project and business performance.

• Strong stakeholder management and communication skills, with the ability to work across functions, geographies, and cultures.

• High level of professionalism and discretion when handling confidential employee and business information.

• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and collaboration platforms.

Highly Desirable skillsets

• Direct experience in HR Shared Services (GPSS), Employee Services, HR Operations, or HR Service Delivery environments.

• Hands-on experience with AI-enabled productivity tools, GenAI solutions, chatbots, workflow automation, or digital self-service platforms.

• Exposure to process improvement methodologies such as Lean, Six Sigma, Continuous Improvement, or Operational Excellence.

• Experience supporting large-scale global transformation programs.

• Knowledge of change management, stakeholder adoption, and communications planning.

• Experience working with HR technology platforms (e.g., Workday, ServiceNow HRSD, knowledge management platforms, case management systems). Exposure to data analytics, reporting tools, or visualization platforms such as Power BI.

• Experience partnering with technology teams, vendors, and cross-functional business stakeholders on digital implementations.