SOC Operation Inbound - Base in SOCE Samut Prakan (SPX Express)

Job Description

• Monitor and manage operation Inbound, FSOC, MS team by using the daily performance report, history of
  
  

excellence, and team development.

• Works with internal and external functions to properly handle pushed-out parcels.
• Improve the staff's Key Performance Indicators (KPIs) on productivity, quality, service level,
  
  

and stakeholder satisfaction on a continuing basis

• Able to report to management concern party a summary of data, operational concerns, and
  
  

improvement procedures.

• Optimized manpower from the planning team to operate as our cycle time and hourly volume
• Coaching and advising team member
• MPW Optimization, Planning, Leadership
• Backlog chasing and SLA
  
  

Requirements

• Good communication both Thai & Eng and stakeholder management skills.
• Analytical Skill with Arrival Curve understanding
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Able to work with Sorting Machine
• Multitasking and prioritizing skills.
• Work with fast, timeline and extra long working hours during campaign
• Mostly Afternoon/ Night Shift
• Fast Response, under pressure