Software Engineer (Java)

RESPONSIBILITIES

• Troubleshoot, logs analysis, and perform diagnosis on the Issues/Problems/Defects escalated to the team.
• Participate in testing and error reproduction.
• Prepare solution and technical documents.
• Monitoring of performance, response time and utilization of service application and its components.
• Provide workaround, corrective fixes or data patches for Incidents/Problems.
• Assist with data extraction requests.
• Take ownership of the Incidents/Problems tickets until resolved, and follow-up to ensure it is resolved within the SLA.
• Provide support during deployment activities.
• Able to work and collaborate with all relevant parties, IT teams and users.
• Able to identify improvements, come up with creative and effective solutions to identified system gaps.
• Ability and willingness to work within tightly controlled policies and procedures.

EXPERIENCE

• 2 to 3 years experience working in IT industry and relevant experience in L2 and L3 Support (Java programming.
• Proven experience in performing system and data recovery
• Work with SQL queries and scripting.
• Familiar with Microsoft applications.
• Knowledge on the following is preferred:
  - Jira
  - Understanding of AWS Amazon Web Services
  - Linux