We are seeking an experienced and customer-focused Solution and After Sales Services Engineer to lead our solar inverter business support team. The ideal candidate will have a strong technical background in solar PV systems, particularly in inverter technology, and a proven track record in managing customer solutions and after-sales support.
Key Responsibilities
- Develop and implement comprehensive solution strategies for our solar inverter products, addressing customer needs and market demands
- Manage and enhance the after-sales service program, ensuring high customer satisfaction and retention
- Lead & Build a team of technical support specialists from channel partners, providing guidance and training to maintain service excellence
- Collaborate with the sales and product development teams to improve product offerings based on customer feedback and market trends
- Develop and maintain technical documentation, including user manuals, troubleshooting guides, and FAQs
- Analyze service data to identify recurring issues and propose solutions to improve product reliability
- Implement and manage a CRM system for tracking customer interactions and service requests
- Conduct technical training sessions for customers, partners, and internal teams on inverter installation, operation, and maintenance
- Represent the company at industry events and customer meetings to provide technical expertise and support
- Develop and monitor KPIs for service quality and customer satisfaction
Qualifications
- Bachelor's degree in electrical engineering, Renewable Energy, or related field; master's degree is a plus
- Minimum 5 years of experience in the solar energy industry, with at least 3 years in a solution or after-sales service role
- In-depth knowledge of solar inverter technology, including string and central inverters
- Strong understanding of PV system design and integration
- Excellent problem-solving skills and ability to manage complex technical issues
- Outstanding communication and customer service skills
- Proficiency in CRM software and MS Office suite
- Willingness to travel as required (up to 30% of the time)
Who We Are:
Shenzhen SOFARSOLAR Co., LTD. , founded in 2013, is a high-tech enterprise integrating R&D, manufacturing, sales and marketing. The core products cover a wide range of inverters including grid-tied inverters (1kW-255KW), hybrid inverters (3-20KW), and multiple green power storage solutions. We own three R&D centers respectively located in Shanghai, Shenzhen, and Wuhan and two major manufacturing bases. Our PV&storage products are sold in more than 80 regions worldwide.
Rewards:
• The TOP 5 string inverter for the Chinese enterprise brand
• Chinese Distributed Photovoltaic Outstanding Contribution Enterprise
• The world's leading energy storage system solutions provider
• The TOP Brand PV Inverter issued by EUPD in multiple countries
Create clean energy and lead a green life. Welcome to join us!
